Technical Account Manager (Agency)

Smartly•New York, NY

1d•$90,000 - $130,000•Remote

About The Position

At Smartly, we're looking for a Technical Account Manager (Agency) to join our Agency Activation & Scale team. This role sits at the intersection of solution consulting, onboarding, and customer enablement, helping agency partners and their clients activate quickly and realize value from Smartly's platform. You'll work across both pre-sale and post-sale phases, ensuring customers have a clear path to successful adoption and scalable long-term usage. Agency Activation & Scale is responsible for turning agency partnerships into measurable customer outcomes. As a Technical Account Manager, you'll serve as a trusted technical advisor, guiding customers from discovery and solution design through onboarding and activation. Your focus will be on accelerating time-to-value, enabling agency teams to build capability, and creating repeatable workflows that support growth across agency portfolios.

Requirements

Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Onboarding, Implementation Consulting, or a similar customer-facing technical role
Experience supporting pre-sales, post-sales, or full customer lifecycle engagements
Ability to conduct structured discovery and translate business requirements into practical technical solutions
Strong presentation, demo, and communication skills with the ability to engage both technical and business stakeholders
Experience delivering onboarding programs, implementation projects, or workflow-based customer training
Strong problem-solving skills and a customer-focused approach to driving outcomes
Ability to manage multiple customer engagements simultaneously while maintaining quality and execution speed
Technical aptitude and the ability to learn complex platforms and explain technical concepts in clear, accessible ways
Comfortable discussing integrations, workflows, platform configuration, and operational processes

Nice To Haves

Experience working with enterprise customers, agencies, advertising technology, or digital marketing platforms is a plus

Responsibilities

Partner with Agency Partners to support new business opportunities and account expansion by ensuring proposed solutions can be successfully activated and scaled
Lead technical discovery sessions to understand customer objectives, workflows, operational requirements, and implementation needs
Design and present solution recommendations, demos, and workflow walkthroughs for both technical and non-technical audiences
Validate platform setup, integrations, and implementation requirements to reduce onboarding friction and improve activation readiness
Own end-to-end onboarding execution for new customers and agency cohorts, from post-sale handoff through first live workflows
Configure and implement Smartly workflows, providing hands-on guidance and practical training to agency teams and customers
Drive time-to-first-value by proactively identifying and removing blockers throughout onboarding and activation
Collaborate with Customer Success, Sales, Product, Engineering, and Agency Activation teams to deliver a consistent and scalable customer experience
Support customers as they expand platform usage through workflow guidance, best practices, and technical consultation
Provide structured customer feedback to Product and Engineering teams to improve onboarding experiences, activation outcomes, and platform scalability