Technical Account Associate (HRS)
About The Position
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes. Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change. You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability. Role Overview: The Technical Account Associate supports the Technical Account Manager’s in their management of portfolios of post-implementation Huron Research Suite clients serving as the secondary technical client relationship contact. As a Technical Account Associate, you will build strong rapport with stakeholders in your portfolio, remotely working to assist Account Managers in advancing the aspects of the client’s program. A successful candidate will have excellent organization and communication skills who is able to cross collaborate with a variety of internal stakeholder teams.
Requirements
- 1+ years' experience in project management or client relationship management
- Research administration experience preferred, not required
- Highly organized with ability to guide multiple stakeholders and priorities through collaboration
- Exceptional communication skills, ability to articulate to technical, non-technical and executive audiences
- Experience with CRM systems
Responsibilities
- Supports clients with focus on achieving service level agreements
- Supplements Technical Account Managers key client portfolios
- Maintains strong relationships with clients ensuring high levels of client satisfaction
- Oversees and directs day to day support services for a select portfolio of clients, including
- Consistent point of contact for clients concerns and issue management
- Drive management of critical production issues through to resolution
- Meet with client as needed to verify current priorities and future initiatives
- Collaborate with internal teams to ensure they are aware of client priorities.
- Establish communication standards with client including setting expectations around client and Huron team responsibilities.
- Monitor deliverables, communicating with multiple internal teams to ensure appropriate action is being taken to meet commitments.
- Escalate as appropriate
- Assist in ensuring process consistency and accuracy across shared management tools
- Manage Account Team documentation and communication repository.
- Assists and maintains awareness of high-level, long-term individualized client HRS roadmaps, including migrations and upgrades.
- Coordinates client transition meetings including audiences with client and internal implementation team
- Gathers information to support quarterly state of client to relevant senior leaders
- Raises common themes (product, service, industry, etc.) to appropriate stakeholders
Benefits
- medical, dental and vision coverage
- other wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
