TechBar Technician

University of Wisconsin Stevens Point • Kenosha, WI

1d

About The Position

Provide a single point of contact to UW-Parkside Faculty, Staff and Students for information technology related problems. Assist these members of the UW-Parkside community with telephone, email or ticket inquiries to resolve or escalate IT System issues and problems. Provide support and incident management and client communications for IT system faults and outages and service requests.

Requirements

• Proficiency in Windows 10/11 and macOS environments.
• Basic knowledge of Microsoft 365 (Word, Excel, Teams) and common web browsers.
• Ability to explain technical concepts to non-technical users (students, faculty, and staff) clearly and patiently.
• Punctuality and the ability to manage time effectively between work shifts and academic responsibilities.

Responsibilities

• Provide a single point of contact to UW-Parkside Faculty, Staff and Students for information technology related problems.
• Assist members of the UW-Parkside community with telephone, email or ticket inquiries to resolve or escalate IT System issues and problems.
• Provide support and incident management and client communications for IT system faults and outages and service requests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed