Tech Writer

Koniag Government Services, LLC•Baltimore, MD

1d•Onsite

About The Position

Tuknik Government Solutions, LLC, a Koniag Government Services company, is seeking a Tech Writer to support TGS and its government customer in Baltimore, MD. The role is integral to the Information Technology Asset Management (ITAM) project, which aims to enhance the Agency's ability to manage business decisions, improve best practices, and optimize the life cycle of IT assets. The ITAM project seeks to reduce costs, mitigate liability exposure, ensure software compliance, and align IT asset usage with contract terms. The long-term goal is to capture and integrate physical, financial, and contractual data to effectively manage IT assets and improve customer performance. The Technical Writer will specifically contribute to the planning, acquisition, delivery, acceptance, and installation of IT assets by creating and maintaining accurate and meaningful documentation for Logistical Planning and Inventory Support.

Requirements

Associate’s Degree in a related field
Minimum of three (3) years of experience in technical writing
IT technical writing experience
Ability to articulate through both speech and writing
Ability to work in a fast-paced, team environment
Working knowledge of Style Guide & Templates
Working knowledge of OneStop Concepts
Working knowledge of Word Press
Working knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
Working knowledge of MS Teams
Working knowledge of Workflows
Working knowledge of Jscript
Working knowledge of Microsoft InfoPath Forms
Working knowledge of Microsoft Visio

Nice To Haves

SharePoint Designer
Microsoft Power Apps
.NET
HTML
JavaScript
XML
ASPX
SQL Server

Responsibilities

Independently develop various information sources using Microsoft Office Suite software, including User Guide(s), Administration Guide(s), Reference Document(s), Requirements Document(s), Configuration Guide(s), Operations Guide(s), Validation Guide(s), and Test Plans for life cycle testing.
Create libraries, lists, and pages, including Wiki Pages, Web Part Pages, and Dashboards.
Manage and Monitor Announcements, Calendars, and Discussion Boards.
Create Forms using Microsoft InfoPath.
Create Spreadsheets using Microsoft Excel.
Create Diagrams and flow charts using Visio software.
Convert documents to .PDF files using Adobe software.
Create categories and fields for Site Content.
Assign Metadata common properties (tags) to files, lists, and libraries.
Create, manage, and set permissions for Folders.
Understand, use, and create views.
Understand workflows and processes.
Apply logical thinking to assess user requirements.
Analyze various procedures and recommend documentation to record and explain processes.
Analyze various reports and recommend tuning actions to improve the performance of Asset Manager and associated software.
Update informational and instructional resources and documentation as requested by the task manager and project managers using software products such as Adobe and SnagIt.
Add informational and instructional resources and documentation to designated SharePoint locations using various SharePoint modules and update them as required by task assignments.
Participate in ITAM meetings, project meetings, conference calls, and related training.
Formulate reports for management.
Assist in Asset Management group-training sessions.
Design and document business processes for/with users.
Assist in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports.
Edit functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents.
Conduct research and ensure the use of proper technical terminology.
Translate technical information into clear, readable documents for both technical and non-technical personnel.