Tech Training Specialist – Raymond James Stadium

ASM Global • Tampa, FL

20h • Onsite

About The Position

Legends and ASM Global have partnered to redefine excellence in sports, entertainment, and live events. This organization combines unmatched expertise with global reach, offering end-to-end solutions. Legends utilizes a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions. ASM Global is the world leader in venue management and live event production, overseeing over 350 iconic venues. The organization is committed to building an inclusive, innovative environment where differences drive solutions. They are guided by values of respect, integrity, and accountability, creating a workplace where everyone can succeed. Raymond James Stadium is home to the Tampa Bay Buccaneers and hosts premier stadium events. Legends is the official hospitality partner, overseeing the food and beverage program for concessions, suites, and premium areas. The Tech Training Specialist (Part Time) reports to the Venue Technology Manager and is primarily responsible for training front-line staff on the use of point-of-sale devices during events to ensure consistent and accurate transactions, including card payments, mobile payments, and applicable discounts/promotions.

Requirements

• Excellent communication skills
• Effectively influence others
• Ability to make decisions quickly
• High-level of maturity
• Previous experience in training in both one-on-one and group settings
• Experience with POS systems, preferably Clover Sport
• Solid analytical and problem-solving skills
• Proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion
• Ability to establish and maintain effective working relationships with all internal and external stakeholders
• Strong verbal and written communication skills, with the ability to communicate with all levels of staff
• Must be able to adapt to environment changes immediately
• Availability open to event-based schedule, including late hours and weekends
• Basic understanding of PCI risk and compliance preferred
• Ability to be on feet and walk long distances
• Ability to lift items up to 50 lbs.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Responsibilities

• Train operators in the use of P.O.S. devices before and during events.
• Monitor stands for consistency of operations during events.
• Assist operators with any questions on how to correctly complete a transaction.
• Ensure that guests are receiving the best possible experience and are satisfied with their visit.
• Assess and prioritize issues and requests accordingly to minimize operational impact.
• Maintain a thorough knowledge of the organization and adhere to all standards and practices.
• Initiate and implement improvements to areas of responsibility.
• Performing additional related duties, tasks, and responsibilities as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed