Tech Support

Mutual Trading Company•El Monte, CA

13h•$22 - $27•Onsite

About The Position

This role serves as the initial point of contact for all internal technical support needs, addressing issues related to computer hardware and software, telephones, networks, operating systems, printing, and internet access. The position involves escalating problems and coordinating with vendors for solutions when necessary. Responsibilities include performing installations, upgrades, moves, and changes for computer workstations, printers, and other peripherals. The role also entails coordinating with vendors for hardware, phone operating system, and network updates and repairs to ensure optimal performance. Additionally, the Tech Support role is responsible for identifying and ordering necessary equipment and components, maintaining records, logs, and reports of assistance, managing IT asset inventory and tags, and managing company software applications including user credentials, master files, backup files, and logs. The position may require attending company events outside of normal working hours and performing other duties as assigned by management.

Requirements

Intermediate level English – Read/write/speak/listen
Ability to work independently and as a team
Ability to adapt to frequent changes in assignments and workload
Associate’s Degree or above required.
Problem-solving skills
Intermediate Microsoft Office proficiency
Communication and interpersonal skills
Type a minimum of 40 WPM
Up-to-date IT knowledge
Knowledge of software and operating systems

Nice To Haves

Basic level Japanese preferred – Read/write/speak/listen
Bachelor’s Degree in information technology or other related field preferred
3 – 5 years of experience as IT Technician or other relevant experience preferred
Knowledge of Japanese foods and sakes preferred

Responsibilities

Act as initial contact for all internal technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems
Escalate the issue and communicate with vendors for solution when necessary
Perform installs, upgrade, moves, and changes for computer workstation hardware and software, printers, and other peripherals.
Coordinate with vendors to update, maintain, and repair hardware, phone operating system, and network to ensure optimal performance
Identify and order necessary equipment and components to ensure smooth Company operations
Maintain records, logs and reports of assistance
Manage IT asset inventory and asset tags
Manage and maintain Company software applications including user credentials, master files, backup files, and logs
Attend Company events and functions outside of normal working hours
Other duties as required from manager
Obligation to answer to all management as requested