IS SUPPORT TECH

UHS • Washington, DC

4h • Onsite

About The Position

The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has recognized GW Hospital as a Best Regional Hospital, ranking 4th in the region and achieving "high performing" status in six specialty areas and eight common procedure and condition areas. Additionally, GW Hospital received the American College of Cardiology’s NCDR Chest Pain – Myocardial Infarction (MI) Registry Platinum Performance Achievement Award and was named a High Performing Hospital for Maternity Care (Uncomplicated Pregnancy) in 2024. The IS Support Tech role is responsible for the configuration and installation of new end-user devices including workstations, laptops, printers, and other peripherals. This role also involves supporting, troubleshooting, and resolving end-user hardware and software issues and providing recommendations as required. The position is with Universal Health Services, Inc. (UHS), one of the nation’s largest and most respected providers of hospital and healthcare services. UHS is a Fortune 500 corporation with annual revenues of $14.3 billion in 2023, approximately 96,700 employees, operating acute care hospitals, behavioral health facilities, outpatient facilities, and various related services across the U.S., Washington, D.C., Puerto Rico, and the United Kingdom.

Requirements

• Bachelor s degree required
• 1-3 years’ experience in help desk and desktop technical support
• Experience troubleshooting basic network, hardware, software, and printing problems
• Strongly developed analytical and troubleshooting skills
• Knowledge and experience with Microsoft Operating Systems (Windows Server 2003, XP and Vista)
• Intermediate knowledge of Application and Network Troubleshooting
• Ability to search and understand the articles to troubleshoot customer issues
• Excellent demonstrated customer service skills
• Effective learning skills
• Professionalism - a pleasant demeanor and a positive attitude is required - ability to maintain self-control while defusing stressful customer situations
• Outstanding verbal and written communication skills in English - both written and verbal including technical writing and the ability to collaborate technically with other groups
• High level of self-motivation with a strong desire to solve problems and prioritize skills to maximize effectiveness
• Ability to work efficiently in a fast-paced environment
• Works well in a team environment
• Must be able available to work flexible shifts that will include nights and weekends

Responsibilities

• Configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals
• Support, troubleshoot and resolve end user hardware and software issues
• Provide recommendations as required

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer contribution.
• Generous paid time off and holidays.
• Opportunities for professional development and continuing education.
• A supportive and collaborative work environment dedicated to patient care and team success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees