IS SUPPORT TECH

UHS • Washington, DC

1d • Onsite

About The Position

Responsible for the configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required.

Requirements

• Bachelor's degree required
• 1-3 years’ experience in help desk and desktop technical support
• Experience troubleshooting basic network, hardware, software, and printing problems
• Strongly developed analytical and troubleshooting skills.
• Knowledge and experience with Microsoft Operating Systems (Windows Server 2003, XP and Vista).
• Intermediate knowledge of Application and Network Troubleshooting.
• Ability to search and understand the articles to troubleshoot customer issues.
• Excellent demonstrated customer service skills.
• Effective learning skills.
• Professionalism - a pleasant demeanor and a positive attitude is required - ability to maintain self-control while defusing stressful customer situations.
• Outstanding verbal and written communication skills in English - both written and verbal including technical writing and the ability to collaborate technically with other groups.
• High level of self-motivation with a strong desire to solve problems and prioritize skills to maximize effectiveness.
• Ability to work efficiently in a fast-paced environment.
• Works well in a team environment.
• Must be available to work flexible shifts that will include nights and weekends.

Responsibilities

• Configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals.
• Support, troubleshoot and resolve end user hardware and software issues.
• Provide recommendations as required.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer contribution.
• Generous paid time off and holidays.
• Opportunities for professional development and continuing education.
• A supportive and collaborative work environment dedicated to patient care and team success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level