Tech Support Technician

Beacon Engineering Resources • Shrewsbury, MA

30d

About The Position

Tech Support Technician to provide technical support for hardware, software, and end-user technology needs. This individual will serve as a primary point of contact for IT-related issues, delivering responsive support and excellent customer service in a fast-paced environment. The ideal candidate is comfortable troubleshooting multiple issues simultaneously and has hands-on experience supporting a variety of devices and operating systems.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience
• Minimum of 2 years of experience in a Service Desk or similar technical support role.
• Strong troubleshooting and problem-solving skills.
• Professional communication and interpersonal skills.
• Proficiency supporting Windows, Mac, and Linux/Ubuntu environments.

Nice To Haves

• Experience with hardware deployment, imaging, and device configuration preferred.

Responsibilities

• Provide hands-on and remote technical support for Windows, Mac, and Ubuntu/Linux users.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Configure, provision, and deploy laptops, desktops, and other end-user devices.
• Support hardware including desktops, laptops, thin clients, scanners, and peripheral devices.
• Upgrade existing systems and replace or repair damaged hardware components.
• Manage IT inventory assets, including documentation, deployment, decommissioning, and recycling processes.
• Maintain a high level of responsiveness and customer service while handling multiple support requests.
• Assist with general technology setup and ongoing user support across the organization.
• Lift and transport equipment up to 25 lbs as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level