Tech Support Specialist
About The Position
We’re looking for a detail-oriented, customer-focused Lending System and Level 1 Technical support specialists to join our business-to-business call center. In this role, you’ll be the first point of contact for our team members, helping them troubleshoot issues, navigate lending/vendor platforms to help keep their operations running smoothly. You’ll work within established processes to deliver an excellent customer experience. This is a fast-paced opportunity for someone who enjoys problem-solving, delivering great service, and adapting to ongoing business and technology changes.
Requirements
- Customer service mindset.
- Aptitude for learning financial and technical skills.
- Strong problem‑solving skills with the ability to ask the right questions and gather complete information.
- Calm, professional demeanor when working with clients under pressure.
- Strong attention to detail and commitment to accurate documentation.
- Ability to manage multiple tickets simultaneously while meeting service level expectations.
- Comfortable working in a high‑energy call center environment, where noise levels vary and team interaction is frequent.
- Ability to adapt to changes in technology, processes, and business strategy as the organization evolves.
Responsibilities
- Serve as the first point of contact for business support via voice and chat channels.
- Provide general assistance and Level 1 troubleshooting for our customer-facing team members using our various Lending and Servicing Platforms.
- Perform level 1 troubleshooting for the enterprise for login issues, permissions, configuration questions, and connectivity problems.
- Use ticketing system to document reported issues, gather relevant details (steps, screenshots, logs), and document findings clearly.
- Work effectively in a fast-paced environment with frequent changes driven by strategy and initiative enhancements.
Benefits
- A comprehensive 10-week training program to build your technical and professional skills.
- An established knowledgebase of articles for troubleshooting and problem solving.
- Flexibility to build your own monthly hybrid schedule, with a mix of days, evenings, and minimum 1 Saturday per month.
- A collaborative, supportive team environment.
- A strong manager‑to‑employee feedback cycle is designed to support continuous development, skill growth, and career progression.
- Regular 1:1s focused on coaching, not micromanagement.
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
