Tech Support Specialist

UnitedHealth Group•Eden Prairie, MN

8h•$20 - $36•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Join our (Input Required: Specific Team/Business Name) team as a Tech Support Specialist. In this role, you will be part of a team dedicated to (Input Required: Team's Vision/Goals). You will work on (Input Required: What is interesting about the work the team is doing) and leverage innovative tools such as (Input Required: Any innovative technology/AI tools the team will use/create/improve/deploy) to resolve technical challenges, manage incidents, and ensure seamless business operations. This is an exciting opportunity to apply modern technical support practices to optimize service delivery across the enterprise. Note: Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed in the job description.

Requirements

High School Diploma/GED
1+ years of technical support experience in an enterprise IT environment (such as desktop support, IT service desk, or field services)
Access to reliable transportation and valid US driver’s license

Nice To Haves

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent work experience in lieu of a degree)
0-2+ years of experience troubleshooting Windows and/or macOS operating systems, enterprise computer hardware, and peripheral devices
1+ years of experience utilizing an IT Service Management (ITSM) platform (e.g., ServiceNow) to manage, track, and document technical incidents
1+ years of experience diagnosing and resolving basic network connectivity issues (e.g., VPN, Wi-Fi, LAN/WAN)
Industry technical certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP)
Experience supporting enterprise collaboration suites (e.g., Microsoft 365, Teams, Outlook)
Experience utilizing AI productivity tools (such as virtual assistants, Copilot, or AI-powered search engines) to research technical documentation and streamline administrative tasks
Strong communication and customer service skills, with the ability to explain complex technical concepts to non-technical business partners

Responsibilities

Provide technology support to the enterprise, focusing on incident management response, restoration, and resolution of technical issues
Identify, troubleshoot, and resolve complex technical problems related to desktop hardware, operating systems, software applications, and network connectivity
Use enterprise-approved AI tools to streamline support workflows, automate repetitive tasks, and drive continuous service improvement
Evaluate emerging technical trends to inform solution design, optimize support procedures, and foster team innovation
Maintain accurate incident logs and thoroughly document troubleshooting steps and restoration details within the ticketing system
Determine issue priority and manage the escalation process to restore normal service operations efficiently, minimizing business impact
Support provisioning, service request fulfillment, installations, upgrades, and releases/deployments of hardware and software
Collaborate with cross-functional technology teams to analyze incident trends, perform problem management, and implement long-term solutions