Tech Support Specialist Tier 1 - TSS 23-05147
About The Position
The ideal candidate will possess two years of substantial support experience. Knowledge of Windows 10 is preferred and experience with Microsoft Office Suite is required. Experience with Avaya phones is a plus. Responsibilities: Install, troubleshoot, research and correct desktop application and hardware issues. Must be willing and able to move and install PCs as well as set up and take down equipment used for presentations. You will also have the responsibility to enter and update support requests in the ticketing system. Must possess the ability to interact with all levels of users in a demanding, fast-paced environment and have excellent verbal and written communication skills. This position will report to the Director of IT.
Requirements
- Two years of substantial support experience.
- Experience with Microsoft Office Suite is required.
- Excellent verbal and written communication skills.
Nice To Haves
- Knowledge of Windows 10 is preferred.
- Experience with Avaya phones is a plus.
Responsibilities
- Install, troubleshoot, research and correct desktop application and hardware issues.
- Move and install PCs.
- Set up and take down equipment used for presentations.
- Enter and update support requests in the ticketing system.
- Interact with all levels of users in a demanding, fast-paced environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
