Tier 1 Operations Support Specialist
About The Position
Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development—if you have a passion for making systems better, we need you! As a site reliability engineer (SRE) on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You’ll build in redundancy, implement monitoring tools, and automate wherever possible. You’ll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud technologies while continuing to grow your SRE experience. Work with us as we help support our client's missions with continuous and uninterrupted operation support. Join us. The world can’t wait.
Requirements
- 1+ years of experience in a technical support role such as IT operations or help desk
- Experience performing initial troubleshooting for system, application, or network issues
- Experience using ticketing or incident management tools such as JIRA or ServiceNow
- Experience with Linux or Windows system administration fundamentals
- Ability to follow standard operating procedures and document actions
- Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays
- TS/SCI clearance with a polygraph
- HS diploma or GED
- Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC certification within 6 months of hire
Nice To Haves
- Experience monitoring enterprise systems, dashboards, logs, or mission applications
- Experience escalating incidents to higher-tier teams
- Knowledge of on‑call processes, after‑hours support models, or operational recall procedures
- Ability to work independently in a high‑tempo environment
- Possession of strong verbal and written communication skills, to communicate effectively with technical and non-technical staff
- Bachelor's degree
- Security+ or Network+ certification
- Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals certification
Responsibilities
- Perform initial troubleshooting for system, application, or network issues
- Follow standard operating procedures and document actions
- Monitor enterprise systems, dashboards, logs, or mission applications
- Escalate incidents to higher-tier teams
- Work independently in a high-tempo environment
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
