Tech Support Representative I

Veralto Global•Hemet, CA

10d•$23 - $25•Hybrid

About The Position

McCrometer, a Veralto company, is a global leader in flow instrumentation, designing, developing, and manufacturing world-class flow measurement equipment for industries such as oil and gas, agriculture, water and wastewater management, and industrial processes. The Tech Support Representative I, reporting to the Technical Service and Repair Manager, is responsible for providing technical support via phone or email to internal OpCo functions. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, and networked/wireless systems. The position handles situations where initial product support has failed to resolve issues, performs repairs and updates at the office site, and reports design or maintenance problems to engineering. This role may also develop and conduct technical training and is considered the highest level of problem escalation. The position is part of the Technical Customer Support department in Hemet, CA, and is a hybrid role.

Requirements

AA degree or higher preferred
Professional or Educational background in Electrical or Mechanical fields (required)
3 years minimum work-related experience.
Proficiency with PC, Microsoft Office Suite required.

Responsibilities

Provides technical assistance/trouble shooting on operation and applications for McCrometer and Water Specialties Prop meters, UltraMag, McMag2000, McMag3000, FPI and SPI, and McConnect and Telemetry products.
Verifies application of technology to customer requirements or requests.
Communicates with customers to ensure accuracy of specifications for RFQ and address any information gaps, application recommendations and or other requirements.
Uses computer software diagnostics, diagrams, schematics, logic diagrams and flowcharts, electronics theory, and complex electronic test equipment to test, identify problems and isolate defective electronic components in customer systems or equipment at remote locations.
Resolves unusual or non-routine customer inquiries including providing technical advice on product applications, service, or other customer issues.
Responds to requests for emergency repairs and repairs of troublesome equipment at off-site locations.
Provides product or service information to customers including recommendations for corrective action and services to resolve customer complaints and product service issues.
Responds to customer inquiries via phone and email in a timely manner.
Assists in warranty determination and disposition of returned product.
Maintains goodwill of customer during installation period and promotes sale of company products or equipment to existing and potential customers.
Must always present a pleasant and professional demeanor when working with customers.