TECH SUPPORT REP SR
About The Position
Under general supervision, the purpose of the position is to perform district/area learning community based duties associated with providing technical assistance in the installation of software, networks, and personal computers. Employees in this classification function at an operational capacity and perform a variety of duties including troubleshooting, technical support, training functions, as well as web page and mainframe maintenance and design. This position also serves as a technical resource for district departments or schools within their assigned learning community. Performs related work as directed.
Requirements
- Bachelor’s degree in information technology, computer science, or closely related field
- Minimum five (5) years previous experience and/or training that includes mainframe, network, or web page maintenance and design
- Any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions.
Responsibilities
- Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
- Sets up and installs client workstations to network fileservers, the internet, or computer system; installs new computers, monitors, printers, scanners, and peripherals.
- Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing; initiates problem-solving methods where necessary.
- Evaluates existing hardware; develops and prepares needs analysis documents for district departmental clients to purchase hardware/software efficiently for administrative technology plans.
- Influences the establishment of district standards in hardware/software procurement through meetings with authorized vendors to research and evaluate products; follows current technological trends; appraises for competitive pricing.
- Implements any technology related project affecting the client workstations at the district or learning community level.
- Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.
- Provides computer software application training to schools and district level personnel; schedules and holds training classes for e-mail, internet, and other software applications; configures e-mail for staff.
- Maintains site-based networks, computer labs, and mainframes; installs and maintains servers.
- Conducts computer training classes; creates computer training schedule; creates computer security records, memorandums, and help screens.
- Creates and maintains web sites for schools and districts; updates information on web page and other on-line information.
- Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.
- Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
- Responsible for timely and accurate information they maintain as part of their job responsibilities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
