Tech Support Rep Sr
About The Position
Under general supervision, the purpose of the position is to perform district/area learning community based duties associated with providing technical assistance in the installation of software, networks, and personal computers. Employees in this classification function at an operational capacity and perform a variety of duties including troubleshooting, technical support, training functions, as well as web page and mainframe maintenance and design. This position also serves as a technical resource for district departments or schools within their assigned learning community. Performs related work as directed.
Requirements
- Bachelor’s degree in information technology, computer science, or closely related field
- Minimum five (5) years previous experience and/or training that includes mainframe, network, or web page maintenance and design
- Any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions.
Responsibilities
- Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
- Sets up and installs client workstations to network fileservers, the internet, or computer system; installs new computers, monitors, printers, scanners, and peripherals.
- Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing; initiates problem-solving methods where necessary.
- Evaluates existing hardware; develops and prepares needs analysis documents for district departmental clients to purchase hardware/software efficiently for administrative technology plans.
- Influences the establishment of district standards in hardware/software procurement through meetings with authorized vendors to research and evaluate products; follows current technological trends; appraises for competitive pricing.
- Implements any technology related project affecting the client workstations at the district or learning community level.
- Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.
- Provides computer software application training to schools and district level personnel; schedules and holds training classes for e-mail, internet, and other software applications; configures e-mail for staff.
- Maintains site-based networks, computer labs, and mainframes; installs and maintains servers.
- Conducts computer training classes; creates computer training schedule; creates computer security records, memorandums, and help screens.
- Creates and maintains web sites for schools and districts; updates information on web page and other on-line information.
- Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.
- Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS.
- With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
- Responsible for timely and accurate information they maintain as part of their job responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
