Tech Support Intern (Hybrid)

KnowBe4•Clearwater, FL

16h•Hybrid

About The Position

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 4 days a week (Monday - Thursday). Dates of Program: August 24, 2026 - November 13, 2026 (12 weeks) Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience. Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship. Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships. The Opportunity Join our Technical Support team as a hands-on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern, you'll be the problem-solver who turns customer questions into resolved issues—working directly with users to troubleshoot technical challenges, configure products to fit their environments, and ensure they get the most value from our platform. You'll gain real-world experience managing support tickets, conducting technical walkthroughs, investigating product issues, and collaborating across teams to deliver solutions that work. The successful candidate is naturally curious about cybersecurity, thrives on helping others solve problems, and takes genuine pride in being the technical resource who makes customers successful while building valuable career skills.

Requirements

Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program—you're building technical knowledge and looking for hands-on experience applying what you're learning.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users—you write professional emails, speak confidently on customer calls, and know how to adjust your approach based on who you're helping.
Natural troubleshooting mindset—you're comfortable investigating problems methodically, researching solutions independently, and applying logical thinking to diagnose issues you haven't seen before.
Excellent organization and time management—you can manage multiple support tickets simultaneously, follow through on commitments, and work effectively with minimal supervision once trained.
Collaborative team player with strong interpersonal skills—you work well with diverse teammates, ask for help when needed, and contribute positively to team success.
Accountability and professionalism—you demonstrate integrity in customer interactions, take ownership of tickets assigned to you, and show respect for both customers and colleagues.

Nice To Haves

Coursework or certifications in network administration, networking fundamentals, or system administration
Basic understanding of security concepts, phishing, or social engineering tactics
Familiarity with ticketing systems or customer support tools
Experience with virtual environments, troubleshooting, or technical configuration
Interest in pursuing a career in technical support or cybersecurity

Responsibilities

Respond to incoming calls and tickets from customers experiencing product-related issues, applying troubleshooting skills to diagnose problems, provide clear solutions, and ensure timely resolution of technical questions.
Research and document technical issues by identifying root causes and working with internal teams to resolve complex scenarios that impact customer experience.
Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs and technical environments, ensuring smooth setup and optimal platform performance.
Monitor and manage the technical support ticketing queue, prioritizing requests appropriately, maintaining clear documentation, and ensuring nothing falls through the cracks while meeting resolution time targets.
Conduct technical walkthroughs and webinars that help customers understand product features, demonstrate best practices for security awareness programs, and answer questions that build their confidence using the platform.
Work closely with Customer Success Managers and Product teams to escalate issues when needed, share customer feedback that drives product improvements, and gather information required to fully resolve technical requests.
Complete comprehensive technical support training focused on KnowBe4 platforms, security awareness concepts, social engineering threats, and how to implement effective security programs across diverse business environments.
One month of technical support training at the beginning of the internship. Core Support tech training will focus on overall use of the KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.