Tech Support Engineer

Millennium • Miami, FL

2d

About The Position

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors. Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.

Meet the Team

Core to the health and growth of our business, Millennium’s Information Technology organization supports the firm’s active, multi-manager business model with flexible, scalable technology and advanced proprietary systems. Within IT, the End User Services team delivers high-quality support across the employee technology environment, helping maintain reliable day-to-day operations, strong service coverage and a seamless end-user experience across the office and broader organization.

Requirements

• Bachelor’s degree in Computer Science or a related field
• 5+ years of enterprise-level technical support experience, ideally within financial services and including trade-floor support
• Strong analytical and problem-solving skills, with experience using PowerShell, Python or other scripting languages
• Familiarity with AI prompting and AI agents for automation or decision support; experience with Claude Code and Copilot is a plus
• Deep knowledge of Microsoft Windows, Windows infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix, modern authentication and printing technologies
• Solid understanding of PC hardware, mobile technologies including Microsoft Intune, Android and iOS, and collaboration tools such as Webex, Zoom and Teams
• Excellent written and verbal communication skills, with a methodical approach to troubleshooting and a strong focus on service quality
• A proactive, team-oriented mindset with strong time management skills, adaptability under pressure, and willingness to provide night, weekend, on-call and light travel coverage

Nice To Haves

• experience with Claude Code and Copilot is a plus

Responsibilities

• Deliver high-quality technical support to employees via phone, email and in person, ensuring reliable helpdesk and phone coverage
• Manage daily helpdesk operations in ServiceNow, including incident and problem workflows, ticket oversight and timely resolution
• Build, deploy and support desktop workspace kits, including workstations, thin clients, monitors, phones, mobile devices and peripherals
• Execute moves, adds and changes across end-user hardware and office technology setups as needed
• Create and maintain technical documentation and contribute to knowledge sharing across the team
• Identify service gaps and process inefficiencies, and drive automation and continuous improvement initiatives that enhance the end-user experience
• Triage and escalate high-priority issues appropriately, using strong judgment in a fast-paced support environment
• Contribute to and lead local, regional and global IT projects while supporting the broader Technical Support and End User Services team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level