Tech Support Engineer I

Curri•Ventura, CA

5d•Onsite

About The Position

Curri is seeking a Tech Support Engineer I to serve as the dedicated on-site IT presence at the company's Ventura, CA headquarters. In this role, you will be the one employees count on when something breaks, and the one who makes things better before they do. You will own day-to-day helpdesk support for HQ employees, resolving hardware, software, and connectivity issues across Mac and Windows environments. You will also manage and maintain HQ network infrastructure, keep conference rooms and A/V systems running reliably, triage and manage incidents end-to-end, support SaaS administration, and keep HQ hardware and technology components in good shape.

Requirements

Comfortable on both Mac and Windows without needing to look things up for routine issues -- you can diagnose, fix, and explain what happened in plain language.
Google Workspace experience that goes beyond basic use: you have actually managed users, groups, shared drives, or mail settings in an admin context.
A customer service instinct that shows up without being asked -- you follow up, you communicate clearly with non-technical employees, and you turn frustrated users into relieved ones.
Reliable and punctual in a way that matters when you are the only IT person at HQ -- people are counting on you to be there and to respond.
Networking fundamentals solid enough to troubleshoot connectivity issues, interpret what you are seeing, and know when to escalate.

Nice To Haves

Ubiquiti/UniFi experience, including AP management, VLANs, and network segmentation in a small-to-mid-size environment.
Okta or similar identity platform hands-on work: user provisioning, SSO configuration, MFA resets, lockout resolution.
Comfort using AI tools to write scripts or build lightweight automations that save time and reduce repeat work.
A track record of pitching in on things outside your lane because you saw a need and stepped up.

Responsibilities

Own day-to-day helpdesk support for HQ employees, resolving hardware, software, and connectivity issues across Mac and Windows environments from first contact through resolution.
Manage and maintain HQ network infrastructure, including Wi-Fi access points (Ubiquiti/UniFi preferred), connectivity triage, and escalation when needed.
Keep conference rooms and A/V systems running reliably, handling Google Meet hardware setup, troubleshooting, and the inevitable day-of fires.
Triage and manage incidents end-to-end, maintaining SLAs, keeping staff informed, and closing the loop consistently.
Support SaaS administration across Google Workspace, Okta, and Slack, including user provisioning, access management, and basic configuration tasks.
Keep HQ hardware and technology components in good shape, tracking inventory and flagging gaps before they become problems.