Full Time Tech Specialist, Google Store Retail Newbuy

Acosta • Boston, MA

1d • Onsite

About The Position

The Full-Time Google Tech Specialist will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in Google's retail store. The Tech Specialist will provide assistance for customer product post-sale set up support, manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment.

Requirements

• Ability to assess customer support needs
• Ability to troubleshoot or diagnose issues
• Ability to explain potential solutions to all knowledge levels
• Ability to provide soft pass off to alternative support solutions
• Ability to provide assistance for customer product post-sale set up support
• Ability to manage customer queues
• Ability to prioritize resources
• Ability to resolve customer escalations

Responsibilities

• Assess customer support needs
• Troubleshoot or diagnose issues
• Thoroughly explain potential solutions to all knowledge levels
• Provide soft pass off to alternative support solutions
• Provide assistance for customer product post-sale set up support
• Manage customer queues
• Prioritize resources
• Resolve customer escalations

Benefits

• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees