Tech Specialist - Full Time

Rocky Mountain ATV•Payson, UT

About The Position

Rocky Mountain ATV/MC has an exciting opportunity for a Tech Specialist to join our Call Center department. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration. There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY. Job Summary: Tech Specialist is responsible for getting quick and accurate information to our customers through Live Chat and Phone calls with the CSRs. This role will require a solid understanding of our website, products we offer and powersports machines. The Tech Specialist will work closely with other Techs with doing product inspections and projects to gain hands-on experience. The Tech will also work in the Tech Email box on more basic issues to both further experience and further help customers.

Requirements

3+ years of powersports experience
Basic skills using OEM parts diagrams
70% or higher score on Tech Test
Outstanding problem solving and analytical skills and a willingness to learn
Excellent interpersonal abilities and enjoy working with people
Proficient at reading and understanding product install information
Able to stay organized while multitasking
Proven ability to accommodate evolving responsibilities and last-minute changes
Proficient with Typing and Computer based research
Must be punctual and possess a strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
Must be able to work scheduled hours

Responsibilities

Live Chat- quickly and accurately find answers to Customer inquiries over our Live Chat
Tech Line Phones- answer calls from the CSRs to quickly and accurately help them find the answers and products they are looking for
Tech Emails- Work with customers directly, with more basic issues in the Tech Email folder, while being mentored by Mid-level Techs
Website Q&A- Provide professional answers to Questions asked on our site
Product Projects
Other tasks may be assigned

Benefits

Employee Stock Ownership Program (ESOP)
Competitive compensation with regular bonuses
Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
Delicious onsite cafeterias with discounted meals
Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
401K with company match
PTO and holiday pay
Wellness programs and discounted local gym membership
Powersport and wellness race/participation reimbursements
Generous employee discount on thousands of products
Career advancement, professional development, and opportunities to grow