Tech Specialist 4

M.C. Dean, Inc • Charleston, SC

11d

About The Position

M.C. Dean is seeking a Tech Specialist 4 to join its Security and Electronic Systems (SES) business unit. SES designs, engineers, integrates, operates, and maintains electronic security services for commercial customers across high-growth markets. These services include intrusion detection, access control, biometric authentication, video surveillance, audiovisual and IT systems, perimeter defense, and command and control systems.

The role coordinates engineering and technical project delivery, maintains delivery standards and Jira administration, and prepares project and system performance documentation. It also coordinates manufacturer and vendor relationships, research and evaluation of security systems, test lab activities, and support for field personnel and system administrators. The position works with engineering, customers, vendors, and field teams to improve delivery efficiency and resolve technical and installation issues, performing duties with minimal direct supervision.

Requirements

• High school diploma and 12 or more years of experience with installation, troubleshooting, and/or testing of electronic security systems; or an associate degree and 10 or more years of experience; or a bachelor's degree and 7 or more years of experience; or a master's degree and 5 or more years of experience.
• System administrator experience performing system problem triage and resolution, analyzing system data to prevent problems, and implementing new workstations and system extensions.
• Reliable attendance at the customer site during work hours required by the customer.
• Ability to work a flexible schedule that includes occasional nights and weekends.
• Ability to travel up to 15%.
• Ability to perform the described physical and communication tasks, including extended screen exposure and sitting, reaching, finger dexterity, listening, speaking, reading, applying general rules to specific problems, and understanding another person's speech.

Nice To Haves

• Vendor certifications for electronic systems.

Responsibilities

• Plan, schedule, and manage technical deliveries and engineering projects, including scope, dependencies, risks, and milestones.
• Define, document, and maintain project delivery standards, templates, checklists, and processes across engineering teams.
• Configure and administer Jira, including workflows, issue types, fields, dashboards, and automation, and promote consistent usage across teams.
• Prepare detailed documentation of project and system performance, including status reports, service request records, and analysis for leadership and customers.
• Analyze system and project performance and recommend process and technical improvements.
• Train engineers, project teams, and system users on delivery standards, tools, and systems.
• Coordinate with manufacturers and vendors for engineering, including onboarding, meeting scheduling, and communication cadence.
• Track manufacturer support cases, RMAs, and firmware or product issues through resolution, escalating as needed to minimize impact on engineering and deployments.
• Research and evaluate new system manufacturers, such as access control, intrusion detection, and closed-circuit television systems.
• Conduct in-depth research and evaluate research conducted by Technical Specialists to assess existing and future systems.
• Read and interpret engineering drawings, blueprints, schematics, SOPs, and statements of work.
• Interface with the engineering team to support design and delivery efficiency.
• Coordinate research and development of entire systems, ensuring interoperability and constructability scenarios are analyzed.
• Apply working knowledge of networking and system administration principles to understand, triage, and route technical issues.
• Coordinate test lab scheduling, equipment maintenance, and vendor evaluation hardware.
• Interface with internal and external customers.
• Coordinate with field personnel and/or engineering teams to discuss potential installation issues.
• Triage and coordinate support requests from field personnel and system administrators regarding installation issues, and coordinate post-deployment support, including on-site support as needed.
• Perform duties with minimal direct supervision.

Benefits

• Professional and technical training programs, including leadership training.
• Tuition reimbursement.
• Collaborative team environment.
• Opportunity to lead and build a business with the support of an industry-leading firm.
• Open and transparent communication with senior leadership and local office management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED