Tech Specialist 3 - Tysons, VA

M.C. Dean, Inc•Tysons, VA

4d•Onsite

About The Position

M.C. Dean is seeking a Tech Specialist 3 to join their Security and Electronic Systems (SES) business unit. This role involves designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for a diverse range of customers. The position requires a strong understanding of networking principles and system administration to troubleshoot and improve system performance, as well as the ability to communicate effectively with various stakeholders and provide on-site support.

Requirements

High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems
Associates with 8+ years of experience
Bachelor's Degree with 5+ years experience
Master's Degree with 3+ years experience
System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Reliable attendance at customer site during work hours required by customer
Ability to work a flexible schedule that includes occasional nights and weekends
Ability to travel

Nice To Haves

Vendor certifications for electronic systems preferred

Responsibilities

Analyze system performance and recommend improvements
Provide support to the system administration team
Use advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Provide on site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blueprints, schematics and statements of work (SOW)
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems)
Perform all duties with minimal direct supervision
Reviewing security system designs and providing technical guidance to design teams
Conducting assessments of locations to identify vulnerabilities in technology, hardware, and architecture
Creating detailed scopes of work for intrusion alarms, electronic access control, video management systems, custom CCTV installations, and locking door hardware
Developing project schedules and resource plans, tracking progress, and resolving issues to ensure projects are completed on time and within budget
Overseeing system setup by coordinating with security integrators, construction teams, and external vendors
Managing system testing, acceptance, and stakeholder training for intrusion, access control, and VMS operations
Ensuring adherence to local regulations and privacy standards, and providing regular status updates on project progress and budget