Tech Specialist 2 - Tysons, VA

M.C. Dean, Inc • Tysons, VA

11h • Onsite

About The Position

M.C. Dean is seeking a Tech Specialist 2 to join their Security and Electronic Systems (SES) business unit. This role involves designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for a diverse range of customers. The position is based in Tysons, Virginia.

Requirements

• Ability to obtain a Public Trust clearance is required.
• Bachelor's degree with 2+ years experience OR Associate's degree with 6+ years experience OR High school diploma with 8+ years experience
• 6 years of experience in helpdesk, technical support, or security systems support.
• Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar).
• Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision).
• Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).
• Ability to diagnose hardware and software issues across ESS components.
• Strong communication skills and customer‑focused mindset.
• Ability to manage multiple tickets and prioritize effectively.

Nice To Haves

• Preferred Industry Certifications: Lenel

Responsibilities

• Provide Tier 1–2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware.
• Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning.
• Monitor system health dashboards and alerts to identify and escalate system failures or performance issues.
• Assist with user account creation, badge activation, permissions changes, and access level assignments.
• Support field technicians by providing remote diagnostics, log reviews, and configuration assistance.
• Document all support activities, resolutions, and system changes in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response.
• Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms.
• Assist with routine system maintenance tasks, firmware updates, and configuration backups.
• Contribute to the development of SOPs, troubleshooting guides, and training materials.

Benefits

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees