Tech Specialist 2
About The Position
The Tech Specialist 2 role focuses on the Fabric and Integrations domain within the CSST business unit. This position is responsible for ensuring the reliable functioning of customers' custom forms and workflows in Laserfiche, maintaining the health and performance of the Fabric infrastructure, and ensuring the smooth operation of Fabric and Azure Data Factory (ADF) data pipelines. The role also involves configuring integrations and module setups, conducting quality assurance for releases, implementing data migration tasks, and supporting strategic projects. The Tech Specialist 2 will collaborate with various teams, including Reporting and Integration, empowOR, Orrick, CADS, CDTF Dev, Data Migration, DevOps, and Engineering.
Requirements
- Familiarity with Laserfiche forms and workflows (or an equivalent form/workflow platform), including basic CSS/JavaScript for form customization
- Working knowledge of Microsoft Fabric and data-pipeline tooling such as Azure Data Factory (ADF)
- Understanding of data integration patterns — SFTP, scheduled jobs, and file-based imports
- Able to monitor infrastructure health and performance and escalate appropriately
- Sound triage judgment in a support-driven environment — able to assess urgency and the appropriate escalation path
- Able to follow a QA plan and QA within the team's domain
- Comfortable working cross-functionally with DevOps, engineering, and the reporting team
Nice To Haves
- Some scripting experience (Python or a similar language) a plus
Responsibilities
- Build new Laserfiche forms and applications; create business processes and forms with field rules
- Fix Laserfiche Forms issues — identify where in the overall process the issue sits and resolve what can be done in applications.
- Add CSS and JavaScript to Laserfiche forms where more complex behavior is required
- Groom and prioritize requests for changes to the Stored Proceedures that deliver data to forms. Ensure Reporting and Integrations Manager has information and deadlines to coordinate with Engineering Team.
- Provide ongoing Laserfiche support and troubleshooting
- Monitor Fabric capacity and workspace performance; surface degradation or approaching-capacity conditions to the Manager
- Support Fabric workspace configuration and routine maintenance
- Assist with performance investigation on Fabric-hosted reporting and data assets
- Support, monitor, and troubleshoot Fabric and Azure Data Factory (ADF) pipelines and scheduled jobs
- Deliver minor enhancements to ADF pipelines
- Escalate pipeline issues that require engineering or DevOps involvement
- Assist with module setup, including access configuration for SFTP, CADS, and Laserfiche
- Coordinate with the DevOps Senior Manager on SFTP file and folder setup as directed
- QA bug tasks that this specialist did not perform the development work on
- Test the bug scenarios and ancillary functions in the QA portal; leave notes in the task discussion and follow the QA pass/fail process
- Implement data migration work when appropriate — reshaping and loading data under the migration plan led by the Manager
- Participate in strategic-plan projects as needed
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
