Tech Specialist 2 - Tysons, VA

M.C. Dean, Inc • Tysons, VA

1d • Onsite

About The Position

We are seeking a Tech Specialist 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Requirements

• High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 6+ years of experience
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Responsibilities

• Assist with cybersecurity documentation to support Authority to Operate (ATO) maintenance and renewals
• Apply familiarity with NIST 800-53 controls and ATO processes to maintain system compliance
• Develop and contribute to compliance documentation, including writing control narratives and supporting artifacts
• Develop and maintain system architecture diagrams representing current and future state environments
• Read and interpret engineering drawings, system architectures, schematics, and SOW documentation to support troubleshooting and system modifications
• Demonstrate proficiency with at least one enterprise security platform (e.g., Lenel OnGuard, Genetec Security Center), including credential management and system administration functions
• Perform system administration across enterprise security and infrastructure platforms, including configuration management, user administration, access control, and system health monitoring
• Support and maintain integrations across multi-vendor systems, ensuring interoperability and stable operations
• Maintain working knowledge of supporting systems such as IP-based video surveillance, credential management solutions, and VoIP intercom systems
• Manage and maintain cloud-based infrastructure (e.g., AWS EC2 instances), including provisioning, configuration, patching, and performance optimization
• Monitor system health, performance metrics, and CloudWatch alerts/logs to maintain situational awareness, proactively identify risks, and support automation initiatives
• Analyze system performance and recommend improvements to optimize reliability, scalability, and efficiency
• Lead advanced troubleshooting efforts, performing root cause analysis and implementing long-term corrective actions for recurring or critical issues
• Provide Tier 3 support for ESS platforms (access control, VMS, intrusion detection), including troubleshooting system failures, connectivity issues, and hardware/software faults
• Provide remote diagnostics, log analysis, and configuration support to field personnel during installation and issue resolution
• Serve as the primary interface with manufacturers and vendors, owning support tickets end-to-end, including creation, tracking, escalation, and resolution validation
• Apply hands-on experience with physical security hardware, including door controllers, readers, request-to-exit (REX) devices, door contacts (DC), locks, input/output modules, and control panels
• Support installation, configuration, and troubleshooting of field devices and associated infrastructure, including low-voltage wiring, device communication, and panel integrations
• Understand door hardware design and access control system behavior, including fail-safe and fail-secure configurations and life safety considerations
• Apply networking and infrastructure fundamentals (IP addressing, subnetting, routing, switching, firewalls, VLANs) to support system integration, performance optimization, and advanced troubleshooting
• Coordinate with engineering, IT, security operations, and facilities teams to maintain system uptime and ensure effective incident response
• Plan, test, and execute system upgrades, patches, and migrations with minimal operational impact
• Document system configurations, issues, resolutions, and trends to improve support processes and long-term system performance
• Assist with routine maintenance activities, including firmware updates, system backups, and preventative maintenance
• Conduct research and evaluation of systems, technologies, and manufacturers to support current and future deployments
• Support system deployment activities and provide post-deployment operational support
• Coordinate with field and engineering teams to identify and resolve installation or design issues
• Train system users and support personnel; contribute to SOPs, troubleshooting guides, and training materials
• Perform all duties with minimal direct supervision

Benefits

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree