Tech Specialist 2

M.C. Dean, Inc • Atlanta, GA

4d

About The Position

M.C. Dean is seeking a Tech Specialist 2 (Security Administrator) to join its Security and Electronic Systems (SES) business unit. The role supports teams that design, engineer, integrate, operate, and maintain electronic security services—including intrusion detection, access control, biometric authentication, video surveillance, audiovisual, IT systems, perimeter defense, and command and control systems—for federal, local, and commercial customers.

The Tech Specialist 2 supports system administration and engineering, troubleshoots system and operating-system issues, evaluates system performance, and provides on-site support after deployment. The position also involves research and development, technical documentation, coordination with field and engineering teams, and communication with customers and other stakeholders. Duties are performed with minimal direct supervision. Reliable attendance at customer sites during customer-required work hours is required.

Requirements

• High school diploma or GED and 8 or more years of experience with installation, troubleshooting, and/or testing of electronic security systems; alternatively, an associate degree and 6 or more years of that experience.
• System administrator experience triaging and resolving system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions.
• Reliable attendance at customer sites during work hours required by the customer.
• Ability to work with computer screens for extended periods.
• Ability to sit for extended periods.
• Ability to reach by extending hands or arms in any direction.
• Finger dexterity to manipulate objects, such as using a keyboard.
• Ability to listen to and understand spoken information and ideas.
• Ability to communicate information and ideas verbally so others understand.
• Ability to read and understand written information and ideas.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to identify and understand another person's speech.

Responsibilities

• Analyze system performance and recommend improvements.
• Support the system administration and engineering team.
• Use networking principles and system administration skills to troubleshoot systems and operating systems.
• Communicate with customers, manufacturers, vendors, and system administrators.
• Train system users and other system support personnel.
• Analyze and modify preventive maintenance checklists to account for system changes.
• Troubleshoot system performance issues and implement corrective actions.
• Organize and prepare detailed system performance documentation, including service request records and analysis.
• Set up desktop hardware and operating systems, load imaging software, and update antivirus software.
• Conduct in-depth research and evaluate research conducted by Technical Specialists to assess existing and future systems.
• Provide on-site system support after deployment.
• Read and interpret engineering drawings, blueprints, schematics, and statements of work.
• Understand SOP and SOW documentation.
• Ensure test lab equipment is maintained.
• Interface with the engineering team to support design efficiency.
• Communicate with internal and external customers using strong oral and written communication skills.
• Conduct research and development of complete systems and analyze interoperability and constructability scenarios.
• Coordinate with field personnel and engineering teams about potential installation issues.
• Answer support calls and assist field personnel and system administrators with job-site installation issues.
• Research and develop knowledge of new system manufacturers, including access control, intrusion detection, and closed-circuit television systems.
• Perform duties with minimal direct supervision.

Benefits

• Professional and technical training programs, including leadership training.
• Tuition reimbursement.
• Open and transparent communication with senior leadership and local office management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree