TECH SOLUTIONS COORDINATOR

Tennessee Board of Regents • Cleveland, OH

7d • Onsite

About The Position

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Requirements

• High School Diploma or High School Equivalency Diploma.
• Minimum of six (6) months of experience (field and/or internship) in any combination of: Systems administration/technical support (e.g., managing user accounts, cloud-based systems, system configuration, ticketing systems, etc.).
• Technical project support (e.g., testing of software, etc., tracking project tasks, implementation/upgrades/migrations, etc.).
• Service desk (e.g., troubleshooting, ticket management, customer service, set-up of computers, monitors, printers, etc.).
• Ability to work in a fast-paced environment, attentive to detail, flexible, and manage stressful situations.
• Possess strong interpersonal communication skills and maintain focus with job responsibilities.
• Proficient oral and written communication skills and strong organizational skills.
• Demonstrated experience in providing customer service.
• Ability to handle inquiries and issues professionally and empathetically.
• Ability to maintain a safe laboratory and classroom environment in accordance with established safety procedures.

Responsibilities

• Coordinate daily Tech Solutions operations, including preparing, maintaining, and updating IT infrastructure, hardware, software, and systems.
• Provide technical guidance to students/interns and assist with troubleshooting hardware and software issues.
• Maintain technical documentation, inventory, electronic ticketing systems, and related records.
• Assist in the coordination of student/intern schedules and provide guidance on customer service, technical support, confidentiality, and data management.
• Provide feedback to CIT instructors regarding student/intern performance to support evaluation and assessment.
• Collaborate with CIT instructors to coordinate Co-Op, internship, and Skills Lab experiences.
• Assist with Skills Lab planning, including research assignments, equipment and supply needs, lab scheduling, and development of lab environments.
• Maintain and inventory Skills Lab equipment, hardware, software, and supplies.
• Occasionally work in elevated or confined areas or ascend/descend ladders to access equipment.
• The Tech Solutions Coordinator will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools Commission on Colleges.
• The appointee may be required to achieve additional skill, knowledge, or credential levels.
• Perform other duties as assigned by supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED