Tech Solution Center Specialist

PNC • Hialeah Gardens, FL

11d • Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience in an inclusive workplace. This role is part of PNC’s Technology organization and is based onsite in Hialeah, Florida, or Miami, Florida, with occasional on-call responsibilities as needed. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager.

The specialist provides technical support and complex problem resolution for technology products and applications, using tools and utilities to support end-user hardware and software remotely and onsite. The role also involves analyzing business processes and related assignments, engaging vendors on technology implementations and issues, maintaining and upgrading network systems, implementing technology changes and refreshes, and resolving incidents and service requests using knowledge documentation. The specialist mentors team members and leads knowledge-sharing initiatives.

The position requires onsite support across multiple business locations, including travel between assigned sites. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Bachelor’s degree is listed under Education.
• Roles at this level typically require a university or college degree with less than one year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certifications.
• No required licenses.
• No required or preferred language assessments.

Nice To Haves

• Business process analysis
• Communication
• Information technology support
• Mobile support
• Remote access
• ServiceNow platform
• Software support
• Solutions support
• System administration
• Troubleshooting
• Virtual private networks (VPNs)
• Call center technologies
• Customer support operations
• Hardware infrastructure
• Help desk
• Problem solving
• Software installation and support
• Technical troubleshooting

Responsibilities

• Provide onsite technical support and troubleshoot hardware, software, applications, and network-connected devices across multiple business locations.
• Diagnose and resolve issues affecting desktops, laptops, printers, access points, switches, and other technology infrastructure.
• Use tools and ticketing platforms such as ServiceNow to track, prioritize, and manage support requests.
• Travel between assigned sites to provide hands-on technical assistance, equipment support, and technology deployments.
• Collaborate with technical teams and business partners to support reliable technology operations, customer service, projects, upgrades, and maintenance.
• Provide support and complex problem resolution for technology products and applications, using utilities and tools to provide remote and onsite end-user hardware and software support.
• Manage and perform business process analysis projects and related assignments, including research, presentations, problem resolution, and recommendations for improvements.
• Engage and assist vendors with technology implementations and issue resolution.
• Maintain and upgrade network systems as needed, and execute change requests to implement and refresh technology.
• Resolve incidents and fulfill requests in accordance with knowledge documentation.
• Mentor team members, coach colleagues, and lead knowledge-sharing initiatives.
• Apply customer-focused practices and assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs that are fully paid
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 and 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level