Tech & Simulation Support Specialist

Covista•Cincinnati, OH

2d•$38,894 - $68,341•Onsite

About The Position

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center. Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide. Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs. We operate on an onsite schedule. This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Requirements

2 years’ experience with desktop support or in a help desk Required
2 years’ experience with Microsoft Active Directory in a large network environment Required
Entry level experience with networking, data, and voice systems. Required
Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
Advanced PC troubleshooting skills.
Good working knowledge with Hardware/Software installation in a network environment.
Knowledge of printer troubleshooting and repair.
Ability to lift up to 50 lbs.
Must achieve Covista SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required

Nice To Haves

Associate's Degree in a technical field Preferred
Experience with classroom equipment Preferred
MCP and A+ certification Preferred

Responsibilities

Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
Builds images and software packages to deploy.
Assists Student Workers and Support Tech I with Student Help Desk support issues.
Assists in the supervision of Student Workers and/or temporary workers.
Ensures lab equipment is meeting the requirements of the Academic delivery.
Assists in maintaining lab security of equipment and software at all sites.
Assists with network, sever, and telecommunication support.
Follows standard operating guides and ensures compliance.
Participates in training and evaluative sessions and recommends methods to improve lab environments.
Performs troubleshooting and support functions for staff, students, and faculty.
Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
Provide an intermediate level of support to the SimCare Center (approximately 10 hours per week).
Respond to requests, service calls and equipment setup assistance on short notice.
Attend and support all Simlab on-site training, webinars and conferences.
Ensure all equipment is setup and is in good working order.
Provide intermediate level of support for SIMLABS: SAM II Model, Computer and Sim Scopes, Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes, Podium PCs (2) and Projectors (2), WOW Carts and laptops. (4)
Provide intermediate level of support for Prep Area: Medsure dispense cart and computer.
Provide intermediate level of support for Control Room /Simbay: Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations, Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
Provide intermediate level of support for Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3), Laerdal SimMan 3G, laptop, software updates and daily operations, Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
Provide intermediate level of support for Briefing Rooms: Computers/LCD display/AV and Conference equipment, Learning Space Website/Server Support.
Provide intermediate level of support for Nurses Station: Computer and Network Printer.
Provide intermediate level of support for Miscellaneous: Setup for training sessions with conference phone as needed.
Perform support tasks for classroom and lab equipment.
Completes other duties as assigned.
Performs other duties as assigned.
Complies with all policies and standards.