Tech Service Specialist VI

Manitowoc • Greencastle, PA

8d • Hybrid

About The Position

The Technical Service Specialist VI provides second level parts research and order fulfillment support to Manitowoc Country Organizations and third-party Distributors as technical parts support subject matter expert in a specific product line. Technical Service Specialist VI also coordinates critical issues with Manitowoc warehouse facilities, purchasing team, and technical service personnel.

Requirements

• Computer literacy – Microsoft 365 suite
• Good written and verbal communication skills
• ERP experience
• Associate’s or Technical Degree in a Business or Technical Field AND 2 years of experience OR 6-8 years of experience in product support, customer support, or technical parts support role
• Ability to sit for extended periods while working at a computer or participating in virtual meetings.
• Ability to move freely throughout the office and occasionally access the manufacturing floor or service areas.
• Occasionally lift and carry items such as technical manuals, tools, or equipment up to 30 pounds.
• Periods of standing or walking during inspections, site visits, or meetings in production areas.
• Occasional need to climb stairs, bend, or kneel when inspecting equipment or accessing technical components.
• Ability to wear required personal protective equipment (PPE) such as safety glasses, hard hats, and steel-toed shoes when entering production or service areas.
• Ensure workstations are ergonomically set up and free from trip hazards, clutter, or unsafe electrical setups.
• Follow all company health and safety policies, including emergency evacuation procedures, visitor protocols, and reporting requirements.
• Attend required safety briefings, ergonomic assessments, and emergency preparedness drills.
• Encourage open communication about safety concerns and actively support initiatives that enhance workplace well-being.
• Identify and report any unsafe conditions or incidents in the office or adjacent production areas.
• When entering manufacturing zones, comply with PPE requirements and safety signage, and follow escort protocols if not authorized for independent access.
• Utilize available wellness resources and promote a balanced, health-conscious work environment.
• Work with the Environmental Health & Safety (EHS) team to ensure compliance with OSHA and internal safety standards.

Nice To Haves

• Associate’s or Technical Degree in a Business or Technical Field AND 2 years of experience OR 6-8 years of experience
• Experience in: Product or customer support role, working with OEMs and/or distribution, heavy equipment
• Crane industry experience preferred

Responsibilities

• Respond to contact center phone calls and customer service tickets
• Timely quotation response and proactive follow-up
• Participate in training and professional development activities, including technical training classes
• Support after hours calls
• Professional interaction with internal and external customers
• Blueprint reading and interpretation of technical documentation
• Be subject matter expert for supporting a single product line
• Maintain departmental housekeeping and 5S standards, perform job functions in a safe manner, wear all PPE required by Company Policy were required, know & follow established job specific and facility wide safety & health procedures and rules, participate in safety and health training & demonstrate competency based on training received, and bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree