Tech Risk and Controls Director

JPMorgan Chase & Co. • New York, NY

6d • $156,750 - $285,000

About The Position

As a Tech Risk & Controls Director in Consumer & Community Banking, you will shape and implement the firm's technology risk management strategy. You will use advanced technology-risk expertise to identify, oversee, and mitigate compliance and operational risks in line with firm standards. Working with Product Owners, Business Control Managers, regulators, and other stakeholders, you will develop and maintain a comprehensive view of the technology risk posture and its business impact. The role calls for sound decision-making, leadership of large teams, and the ability to drive strategic projects that support regulatory compliance, industry best practices, and the organization's long-term resilience.

The position leads a transformation from reactive technology-control remediation to a proactive, product-based operating model. It also redesigns controls for agentic AI environments and establishes governance for enterprise-authorized AI capabilities used in risk and controls workflows, emphasizing human oversight, sensitive-data handling, traceability, and auditability. The role develops reusable controls and automated guardrails across technology domains, and establishes roadmaps, reporting, issue governance, and performance measures that improve control effectiveness.

Requirements

• 7+ years of experience in technology risk management, cybersecurity, technology controls, software engineering, or a related field, with demonstrated experience in regulatory compliance and risk mitigation.
• Demonstrated experience leading complex technology or controls transformation initiatives, including development of target-state operating models, implementation roadmaps, governance routines, and measurable adoption outcomes.
• Demonstrated experience designing or implementing controls-as-code, policy-as-code, automated guardrails, telemetry-driven controls, continuous monitoring, or evidence automation.
• Advanced knowledge of technology risk and control environments, including issue management, audit readiness, evidence standards, data quality, control design, control evaluation, and sustainable risk mitigation.
• Demonstrated experience designing governance for enterprise-authorized AI capabilities or agentic AI-enabled workflows, including human validation, approval and escalation requirements, traceability, data sensitivity, security, and regulatory considerations.
• Proven ability to lead cross-functional initiatives, manage complex dependencies, influence senior stakeholders, and translate technical and control considerations into business strategy and executive-level communications.
• Practical knowledge of engineering methods and technology workflows, with the ability to apply systems thinking, root-cause analysis, automation, and measurable feedback loops to complex control challenges.

Nice To Haves

• Prior financial services experience.

Responsibilities

• Develop and implement technology risk management strategies, policies, and processes to identify, assess, and mitigate risk in accordance with firm standards and regulatory requirements.
• Lead transformation of technology controls from reactive remediation to a proactive, product-based operating model, with defined intake, prioritization, delivery, validation, and sustainable closure processes.
• Redesign technology controls for agentic AI environments, including appropriate human oversight and handling of sensitive data.
• Establish reuse-first expectations and governance standards for enterprise-authorized AI capabilities used in technology risk and controls workflows, including validation, approval, escalation, traceability, and auditability.
• Develop reusable control patterns across identity and access management, change management, operational resilience, monitoring, data, third-party technology, and configuration management.
• Implement controls-as-code, policy-as-code, automated guardrails, continuous control signals, and automated evidence capture in technology development and operational workflows.
• Design end-to-end traceability across control intent, actions, and outcomes, including AI-assisted actions and tool activity, to improve evidence quality, accountability, and audit readiness.
• Apply systems thinking, root-cause analysis, automation, and measurable feedback loops to reduce repeat issues, reopened findings, manual evidence collection, and control-related rework.
• Establish target-state architecture, implementation roadmaps, milestones, dependencies, adoption measures, and operating routines that improve control performance and remove delivery barriers.
• Manage control reporting, issue management, action-plan governance, and performance measurement, translating control health into trusted metrics, leading indicators, and decision points for senior leaders.
• Build relationships across technology, risk, cybersecurity, audit, and other functions to drive adoption of standardized controls and maintain alignment with legal, regulatory, security, and resiliency expectations.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed