Tech Product Manager

OuterBox

1d • $72,000 - $90,000 • Remote

About The Position

The Tech Product Manager is the signal-to-insight curator for TechOps — responsible for transforming service-team friction into build-ready problems that enter the development flywheel with specificity and data grounding. This role manages the intake process, owns PRD quality, and drives BETA adoption as a product problem, not an administrative task. Reporting to the Director of Product Operations, the Tech Product Manager partners closely with the Director of PO on intake governance and feedback programs, and with the Director of Technology on architectural feasibility and build decisions.

Requirements

• 2–5 years of experience in product management or a closely related discipline.
• Comfort working in an AI-accelerated development environment with compressed build cycles and rapid iteration.
• Demonstrated ability to write precise, testable acceptance criteria (e.g., "Given / When / Then" format) before development begins.
• Experience with structured intake and triage processes for development requests.
• Hands-on experience with Agile methodologies (Scrum, Kanban, or equivalent sprint-based delivery frameworks).
• Experience designing and running user-feedback programs (structured interviews, NPS, adoption surveys).
• Demonstrated ability to use data and analytics to make product decisions and communicate outcomes.
• Strong understanding of technical concepts and software-development processes sufficient to participate in architecture gates and PRD reviews.
• Experience communicating with stakeholders at all levels, from service-team end users to C-suite leadership.
• Strong written and verbal communication skills with the ability to clearly articulate complex ideas.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field, or equivalent demonstrated experience.
• Must be located in the USA.
• Unable to sponsor or take over sponsorship of an employment Visa.

Responsibilities

• Manage the intake process for new development requests from service teams, ensuring submissions are specific, scored, and data-mapped before entering the development queue.
• Identify patterns across submissions to surface high-leverage build opportunities and partner with the Director of Product Operations on intake tooling.
• Maintain and communicate the TechOps product roadmap, including active builds, BETA tools, queued ideas, and graduation candidates, ensuring it reflects service-team priorities and flywheel-health data.
• Serve as the primary point of contact for service teams on product-development requests, setting expectations on timelines and scope, and communicating BETA status, adoption results, and graduation plans to leadership.
• Translate technical outcomes into business-impact language.
• Write and own Product Requirement Documents (PRDs) for all approved builds, including user stories, testable acceptance criteria, data-source requirements, non-functional constraints, and success KPIs, and participate in architecture gates with the Director of Technology.
• Treat BETA adoption as a product problem, running structured feedback sessions, collecting and synthesizing adoption data, identifying friction points, and working with dev leads to iterate rapidly.
• Partner with the Director of Product Operations on adoption-analytics dashboards.
• Establish KPIs for each tool at PRD time and monitor and report on adoption, usage patterns, and service-org impact, providing data-driven input to graduation decisions.
• Facilitate communication between service teams, dev leads, and TechOps leadership throughout the product lifecycle, ensuring the right people have the right context at every stage.
• Perform additional duties as assigned.

Benefits

• Competitive base salary
• PTO that is genuinely encouraged
• Affordable, low-deductible health insurance plans
• Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
• 401k with company match
• Remote work flexibility
• Professional/individual development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level