Tech Partner

Schneider Electric•Sherwood Park, AB

4d•Hybrid

About The Position

The Tech Partner is responsible for providing in‑person, deskside IT support across multiple Schneider Electric facilities. This role combines traditional office technology support with on‑site shop‑floor technology support within nearby manufacturing and distribution centers. The Tech Partner will work two days per week at Headquarters and three days per week across three additional plant/distribution sites within commuting distance. This role requires regular travel to the designated locations and the ability to support both office users and shop‑floor operational technology.

Requirements

Experience providing in‑person deskside support in a corporate or enterprise environment
Proficiency with imaging, setting up, and supporting computers, monitors, mobile devices, and peripherals
Ability to support software installations and ensure compliance with corporate standards
Experience performing health checks and maintenance on general office IT equipment
Familiarity with troubleshooting hardware and software in both office and light industrial/manufacturing environments
Foundational understanding of networking concepts (e.g., connectivity, ports, firewalls) with ability to troubleshoot issues impacting production systems
Familiarity with user access and identity-related support (account provisioning, permissions, access troubleshooting)
Ability to manage IT inventory and coordinate work with broader IT support teams
Strong communication skills and professionalism when supporting users across varying environments and roles
Demonstrated ability to work independently, research solutions, and troubleshoot without heavy direction
Comfortable working hands-on in a production environment, including moving equipment, running cabling, and supporting systems on the shop floor
Ability to operate as a broad IT generalist across hardware, software, and basic infrastructure rather than in a narrowly specialized role

Nice To Haves

Experience with device support on manufacturing shop floors (industrial PCs, scanners, printers, etc.) preferred

Responsibilities

Create, receive, monitor, maintain, and resolve work tickets.
Image, configure, deploy, and support computers, monitors, and mobile devices.
Maintain an on‑site presence at designated days/locations to support end users.
Install and support software in accordance with Schneider Electric standards and compliance requirements.
Perform proactive and on‑demand health checks on IT systems including printers, copiers, scanners, fax machines, and conference room equipment.
Provide end‑user training on office automation equipment as needed.
Conduct IT elements of new-hire onboarding (asset setup, usage guidance, security/usage policy reminders, etc.).
Troubleshoot and manage hardware and software platforms.
Manage secure password processes for all assigned systems and assets.
Support access to corporate networks (wired/wireless/VPN) and enterprise applications.
Coordinate task execution with Service Desk, infrastructure teams, and other IT support groups.
Manage onsite IT inventory, including receiving, organizing, cleaning, and replenishing stock.
Participate in regional or site‑specific projects as assigned by the manager.
Perform “hands and feet” support for infrastructure and operational teams as needed.
Act as the primary technology support contact for assigned days at each site.
Support shop‑floor hardware and software used in manufacturing and logistics operations (e.g., industrial PCs, label printers, handheld scanners, kiosks, terminals, thin clients).
Troubleshoot connectivity and device issues that impact production, quality, or logistics workflows.
Collaborate with OT, manufacturing engineering, and site operations personnel to address technology issues on the shop floor.
Ensure adherence to safety protocols when working in production areas.
Perform routine health checks on shop‑floor devices and station configurations.
Assist in deployments, upgrades, or relocations of technology equipment in plant/DC environments.
Support Model Expectations: Tech Partners at the same site or across sites share and monitor ticket queues for Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy queues.
Tickets must always contain updated statuses and worklog entries.
Serve as backup for other Tech Partners and communicate clearly regarding planned/unplanned absences and coverage needs.
Share equal responsibility for IT asset management at supported locations.
Maintain equal ADM permissions required for local support and work with infrastructure/operational teams as needed.
Maintain physical access to MDF/IDF rooms, conference rooms, storage areas, and other necessary spaces.
Collaborate respectfully and professionally with other Tech Partners to troubleshoot and resolve issues before escalating externally.
Demonstrate professionalism and customer service excellence in all user interactions.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits