Tech Ops Analyst II

The TJX Companies, Inc.•Framingham, MA

1d•$77,500 - $98,800•Onsite

About The Position

The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio on a cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio. The Elevated/Executive Support Analyst is an on-site role responsible for delivering premium IT support to senior leadership and stakeholders across various platforms and devices. This role ensures high-touch service delivery, operational excellence in mobile and telecom ecosystems, and seamless collaboration across global teams.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field preferred
Minimum 3 years of experience in IT operations or executive support
Proven experience supporting Windows, Mac, and mobile platforms
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work independently and collaboratively across global teams

Nice To Haves

Experience with ServiceNow and mobile/TEM ecosystems a plus.

Responsibilities

Provide direct support for SVPs and executive stakeholders across Windows, Mac, and iPhone devices, including all peripherals.
Deliver personalized, high-quality technical assistance with professionalism and discretion.
Be an active member of the Tech Bar team, offering walk-up support and ensuring excellent service delivery across all user tiers.
Support mobile device lifecycle, provisioning, and issue resolution.
Ensure mobile ecosystem performance aligns with business needs.
Manage escalations for incidents and requests across Home Office, DC/FC/PC Sites, and Buying Office Locations.
Ensure timely resolution and communication for high-impact issues.
Collaborate with cross-functional teams to address complex technical challenges.
Partner with Global EUS Engineering and Deskside teams on initiatives that support business operations.
Contribute to planning and execution of IT rollouts and enhancements.
Ensure Global Service Desk teams are equipped with transition materials for new rollouts.
Provide documentation and training to support seamless adoption of IT changes.
Collaborate with EUS Engineering and vendors to define and validate device hardware specifications.
Ensure global hardware standards meet business requirements.