Tech Lead - Application Support N 4C
About The Position
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Requirements
- Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
- AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)
- Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)
- Agile Methodology
- Client Relations
- Collaboration Tools
- Design Thinking
- Executive Presence
- Inclusion
- People Leadership
- Personal Effectiveness
- Risk Management
- Storytelling
- English (Required)
- Language Proficiency - Proficient - C2
Responsibilities
- Lead and mentor a team of application support specialists
- Provide technical expertise and guidance to troubleshoot and resolve complex application issues
- Collaborate with cross-functional teams to implement and maintain applications
- Develop and maintain support documentation and procedures for applications
- Monitor application performance and identify areas for improvement
- Coordinate with vendors for escalated support cases and issue resolution
- Conduct regular training sessions for team members to enhance their skills and knowledge
- Stay updated on industry trends and best practices in application support.
Benefits
- Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
