Application Support Lead

City of New York • New York, NY

4d • $107,137 - $150,000

About The Position

This role involves providing support for Microsoft Dynamics365 and Angular applications (.Net). The position will engage in projects related to customer relationship management, such as tracking contacts, activities, and correspondence, and will work with system integrations for reporting and email communications. The role requires evaluating current business processes against standard Microsoft Dynamics365 functionality, translating them into functional requirements and designs, understanding business needs, eliciting and documenting business requirements, and conducting Gap Analysis. The Application Support Lead will conceptualize and design best-practice solutions, create and refine functional designs, and communicate these designs to various teams. Responsibilities include managing design updates, providing insights, verifying test conditions, and assisting with User Acceptance Testing and Demonstrations. The role also involves validating application fulfillment of requirements and user expectations, managing defect triage, and developing supplemental documentation. A key aspect of this role is leading the support team by collaborating with project managers, product managers, and product owners to achieve consensus and signoff on requirements deliverables.

Requirements

• Baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project.
• Four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project.
• Satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience.
• A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above.
• All candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
• Detailed explanation of how experience qualifies as Project Leader or Major Contributor.
• Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.
• One year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming to be eligible for placement in Assignment Level IV.

Responsibilities

• Provide support in Microsoft Dynamics365 and angular applications (.Net); engage in projects that deal with customer relationship management, e.g., tracking contacts, activities, correspondence, or issues, and work with system integrations that provide reporting, email communications, etc.
• Evaluate current business processes against the standard Microsoft Dynamics365 functionality and translate them into functional requirements and designs; understand the business needs, elicit and document business requirements, and conduct Gap Analysis.
• Conceptualize and design best-practice solutions that leverage product and industry knowledge, as directed by requirements; create, socialize and refine detailed functional designs with other project team leaders and client business representatives.
• Communicate designs to business, development, testing and training teams; manage design updates; provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations.
• Validate that the application fulfills requirements and meets end user expectations; manage defect triage during internal and external testing events.
• Develop and maintain any additional supplemental documentation, artifacts and deliverables generated in the Analysis & Design phase, as dictated by DCWP’s project/product methodologies, standards and guidelines.
• Lead the support team by working with project managers, product managers and product owners to obtain consensus and signoff on requirements deliverables.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior