Tech - L1 Server Repair Dept. VII
About The Position
The Server Repair Tech tests, troubleshoots, and replaces parts on servers sent to SMS for diagnosis and repair. The role includes inspecting and diagnosing servers, conducting stress tests, documenting symptoms and results, and tracking replacement parts. The technician collaborates with motherboard repair and testing, quality control, inspection, warehouse, shipping, and receiving teams, and may provide backup support for QC, inspection, and motherboard testing. The position also contributes to a positive team environment and follows processes for system and parts management.
Requirements
- High school diploma or equivalent.
- Ability to read and write English.
- Basic knowledge of server architecture and networking architecture.
- Ability to assemble components to make a server functional.
- Ability to run and understand testing diagnostics and basic error codes, and troubleshoot common server errors and issues.
- Basic computer skills, including Microsoft Office Word, Excel, and PowerPoint.
- Ability to organize and categorize work priorities, read and follow written instructions, and complete assigned tasks.
- Ability to use a computer keyboard and small handheld tools with repeated, coordinated hand, wrist, and finger movements.
- Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
- Hands-on approach, ambition, and drive to succeed; goal-oriented and able to achieve results through teamwork.
Nice To Haves
- One year of experience in a repair depot.
- Experience in a low-production PC environment.
- Experience with simple or repetitive component replacement, such as LCD or HDD replacement, across multiple commodities.
- Working knowledge of different models and brands, including ASUS, Dell, HP, Lenovo, Toshiba, Apple, and Acer.
Responsibilities
- Inspect, test, and diagnose servers.
- Replace server parts as needed.
- Conduct and analyze server stress tests.
- Document symptoms, test results, and replaced parts in the shop floor tool.
- Collaborate with motherboard repair, motherboard testing, QC, and inspection personnel.
- Provide backup for QC, inspection, and motherboard testing.
- Maintain parts consumption.
- Complete other duties as assigned by leadership.
- Help maintain a positive work environment.
- Collaborate with teams such as warehouse, shipping, and receiving.
- Follow processes for system and parts management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
