Server - Server Repair Lead

CSAT Solutions LP•Houston, TX

12h•Onsite

About The Position

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions. CSAT Solutions is currently seeking qualified candidates to fill the role of a Computer Repair Lead.

Requirements

High school diploma or equivalent required
Minimum 2 years of experience assembling/disassembling, repairing or troubleshooting computers or electronics
Intermediate knowledge of computer hardware
Experience using hand power tools required
Proficient English abilities required
Email and written messaging with basic Excel knowledge
Must be able to work in a fast-paced team environment with general supervision
Ability to follow documented procedures, standards and policies
Excellent time-management skills

Nice To Haves

1 year or more of experience leading others preferred
Computer training diploma or 2-year degree in related field preferred
Familiarity with continuous improvement methods preferred

Responsibilities

Provides work instructions to other employees with the group
Monitors work output of the group against performance expectations
Provides feedback to supervisor or manager on group performance and compliance to company policies and procedures
Assists team members with tasks and training as needed
Learns and uses new processes and procedures
Conducts inventory of repair line tools daily to assess equipment functionality and supplies; places order as needed
Conducts audits of processes and procedures and reports the findings to manager
Communicates the status of parts and units being processed to manager
Interacts with various internal groups as necessary to report status of units in repair process
Ensures processes for units are followed
Responsible for meeting ISO 9001 and/or other quality system requirements in their department
May conduct diagnosis of problems according to customer complaint
May perform other duties as assigned