Tech Infra Program Manager II, Non-Standard Infrastructure Capacity Planning & Delivery

Amazon • Austin, TX

3d • $127,100 - $171,900 • Onsite

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring customers have continuous access to innovation. This role is part of the AWS Non-Standard Infrastructure Global Delivery Team and focuses on driving non-standard infrastructure capacity delivery worldwide. The Technical Infrastructure Program Manager will lead cross-functional teams in developing and implementing non-standard infrastructure designs, managing requirements, budgets, and project schedules. The role involves long-range planning for complex, multi-year capacity delivery and capital improvement initiatives, coordinating with local teams for project execution, and optimizing the global fleet. It requires working across the entire AWS organization to find solutions for demand plans, address capacity constraints, and drive projects from concept to deployment. The position also involves driving accountability, monitoring program health, and escalating issues to executive leadership. This role offers the opportunity to influence business-critical decisions impacting AWS's future, working with emerging capabilities and services. The candidate must be comfortable managing remote teams, assessing and mitigating risks, troubleshooting implementation issues, removing bureaucratic barriers, and dealing with uncertainty. Building and managing cross-functional teams, establishing trust with stakeholders, eliminating non-value-add activity, designing solutions, removing blockers, and accelerating project delivery are essential. Acting independently with good judgment to drive timely decision-making and deliver high-quality results is crucial.

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)

Nice To Haves

• Experience with varying scenarios of infrastructure builds

Responsibilities

• Lead development and execution of regional capacity scaling strategies for multiple non-standard infrastructure programs
• Work with regional capacity delivery teams to plan deployment and scaling activities
• Coordinate project activities with other relevant projects to gain both cost and execution efficiencies
• Solve problems and remove blockers to timely capacity delivery
• Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms
• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health
• Develop and implement scalable, data-driven process improvements
• Develop standard operating procedures, change/communication plans, and project/program-level status updates
• Drive adoption with internal stakeholders through effective change management
• Keep the customer experience as the primary focus

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed