Tech Equipment Analyst

Wyoming Machinery Company•Casper, WY

About The Position

The Technology Equipment Analyst supports Wyoming Machinery Company customers in effectively managing, monitoring, and maintaining Cat Digital Technology applications. The role provides customized equipment-management and technology solutions intended to increase productivity, decrease unplanned downtime, schedule maintenance, and increase customer value. It requires working knowledge of Caterpillar digital technology products, safety-focused work, critical thinking, and the ability to work independently or as part of a team. The analyst monitors machine health, recommends parts and service, and tracks outcomes. The position involves frequent customer contact, travel throughout the company’s territory, training and supporting internal and external customers, working with Service Technicians, installing Product Link and Product Link Elite technology on machines and engines, and attending training or conferences as needed. The analyst also helps identify opportunities for future Technology Department products, gathers and updates customer information such as equipment lists, and completes other projects for the Technology group.

Requirements

Minimum of a high school diploma.
Advanced computer skills and competence with Microsoft Word, Excel, Access, and PowerPoint.
Critical-thinking and problem-solving skills, including the ability to troubleshoot technology products.
Ability to communicate effectively in spoken and written English with people at all experience levels.
Safety-minded, organized, and able to work as a team player or independently.
Valid driver’s license that must be maintained.
Ability to work with Caterpillar Digital Technology products, including Cat ET, SIS, Cat Central, Product Link, VisionLink, Cat Remote Fleet Vision, Cat Remote Asset Monitoring, Product Link Web, Parts.cat.com, VIMS, CAT Foresight, creating UCID and CWS IDs, and Dealer Maintenance Tool.
Ability to walk, sit, or stand for 6–8 hours a day.
Fine motor skills using the hands.
Ability to lift and carry up to 50 pounds.
Ability to work in the field under adverse weather conditions.
Ability to work an 8-hour shift within normal operating hours of 6 a.m. to 6 p.m., Monday through Friday, with occasional weekend, evening, or night work.
Ability to travel overnight as required.

Nice To Haves

Advanced training or a degree in a technology- or computer-related field.
Background in electronics, technology, information technology, or engines.
Knowledge of Caterpillar technology products.
MSHA certification may be necessary.

Responsibilities

Provide customized equipment-management and technology solutions to improve productivity, reduce unplanned downtime, schedule maintenance, and increase customer value.
Support customers in managing, monitoring, and maintaining Cat Digital Technology applications.
Monitor machine health, make parts and service recommendations, and track outcomes.
Travel throughout the company’s territory to assist, support, and train internal and external customers.
Work with Service Technicians and install Product Link and Product Link Elite technology on machines and engines.
Organize and deliver presentations to small and large groups.
Prioritize safety in all work environments, with the goal of zero accidents.
Maintain professional conduct and adhere to Wyoming Machinery Company standards during frequent customer contact.
Explore opportunities for future products for the Technology Department.
Gather and update customer information as needed, including equipment lists.
Attend training or other conferences as needed and complete additional projects required by the Technology group.