Tech Delivery Manager - Health Services

Medica•Madison, WI

1d•Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Technology Delivery Manager oversees the end-to-end delivery of technical solutions, bridging the gap between Software Engineering Health Services teams, Product Delivery teams, and business stakeholders. This role ensures that projects are completed on time, within budget, at a high level of quality, by managing workflows, removing impediments, and aligning technical strategy with business goals. This role is responsible for resolving complex and escalated technical issues, coordinating delivery across high-value and high-dependency initiatives, and mentoring technical leads. Performs other duties as assigned.

Requirements

Bachelor’s degree in information technology, Health Care, or related field, or equivalent experience
8+ years of work experience in technical roles
Prior experience managing people

Nice To Haves

Advanced knowledge of HealthCare IT systems and Health Services product delivery
Advanced understanding of tech platforms (Azure, AWS, Oracle utilities, Epic Systems)
Prior experience with AI/GENAI use cases in Tech operations or delivery management
Experience delivering Utilization and Care management, along with Prior Authorization products in a HealthCare tech environment
Scaled Agile certifications (e.g., SAFe Agilist, PO/PM, RTE)
Strong communication skills with the ability to explain complex technical concepts to diverse audiences and present technical concepts to business leaders/stakeholders
Exceptional organizational and leadership skills
Advanced technical expertise, leadership, and a strategic mindset to drive successful delivery outcomes across the Health Services Product Family

Responsibilities

Project Execution: Represent the Health Services Delivery Director in overseeing and coordinating the efforts of primary Health Services Product Family delivery teams
Technical Expertise: Using strong technical background (understand software architecture, DevOps best practices) provide recommendations, triage technical issues, and where needed lead technical forum for ideas to resolve technical problems
Team Leadership: Lead and coordinate agile scrum team delivery across Health Services Product Family development and testing teams, ensuring alignment and collaboration. Mentor technical leads, promote adherence to technical best practices, and support the definition, monitoring, and reporting of KPI metrics. The Technical Delivery Manager will manage the Claims (or Clinical) delivery team staff. They will manage two to three agile teams with a variety of agile delivery team roles. They will help ensure current and perceived future staffing levels and skillset needs are addressed in staffing plans.
Risk Management: Resolve escalated and complex cross-team technical issues involving IT, Business Stakeholders, and Operations teams. Act as a first-level escalation point for delivery teams, enforce architectural standards, and participate in Centers of Excellence (CoEs) to promote consistency and innovation
Stakeholder Management: Communicate with key business partners, managing expectations to ensure alignment and timelines based on organizational goals
Process Optimization: Contribute to product roadmaps and architectural enablers. Attend Agile/SAFe ceremonies, drive continuous improvement, and ensure delivery teams meet Program Increment (PI) commitments. Ensure timely and accurate completion of time tracking, financial management, and adherence to IT orchestration tools.

Benefits

Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

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