Tech Delivery Manager - Claims

Medica•Minnetonka, MN

3d•Hybrid

About The Position

The Technology Delivery Manager oversees the end-to-end delivery of technical solutions, bridging the gap between Software Engineering Claims teams, Product Delivery teams, and business stakeholders. This role ensures that projects are completed on time, within budget, at a high level of quality, by managing workflows, removing impediments, and aligning technical strategy with business goals. This role is responsible for resolving complex and escalated technical issues, coordinating delivery across high-value and high-dependency initiatives, mentoring technical leads, and providing staff management oversight. Performs other duties as assigned.

Requirements

Bachelor’s degree in information technology, Health Care, or related field, or equivalent experience
8+ years of work experience in technical roles
3+ years of experience leading, supervising, coaching, or managing technical staff, including performance guidance, workload prioritization, and employee development.
Advanced knowledge of Claims systems and product delivery
Advanced understanding of tech platforms (Azure, AWS, Oracle utilities, Epic Systems)
Strong communication skills with the ability to explain complex technical concepts to diverse audiences and present technical concepts to business leaders/stakeholders
Exceptional organizational and leadership skills
Demonstrated ability to manage team capacity, support employee engagement, providing timely coaching and feedback, and foster accountability across technical delivery team.
Advanced technical expertise, leadership, and a strategic mindset to drive successful delivery outcomes across the Claims Product Family
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

Prior experience with AI/GENAI use cases in Tech operations or delivery management
Scaled Agile certifications (e.g., SAFe Agilist, PO/PM, RTE)

Responsibilities

Overseeing and coordinating the efforts of primary Claims Product Family delivery teams.
Using strong technical background (understand software architecture, DevOps best practices) provide recommendations, triage technical issues, and where needed lead technical forum for ideas to resolve technical problems.
Leading and coordinating agile scrum team delivery across Claims Product Family development and testing teams, ensuring alignment and collaboration.
Mentoring technical leads, promote adherence to technical best practices, and support the definition, monitoring, and reporting of KPI metrics.
Providing day-to-day staff management support, including coaching, prioritization, capacity planning, performance feedback, onboarding support, and development planning for assigned team members.
Resolving escalated and complex cross-team technical issues involving IT, Business Stakeholders, and Operations teams.
Acting as a first-level escalation point for delivery teams, enforce architectural standards, and participate in Centers of Excellence (CoEs) to promote consistency and innovation.
Communicating with key business partners, managing expectations to ensure alignment and timelines based on organizational goals.
Contributing to product roadmaps and architectural enablers.
Attending Agile/SAFe ceremonies, drive continuous improvement, and ensure delivery teams meet Program Increment (PI) commitments.
Ensuring timely and accurate completion of time tracking, financial management, and adherence to IT orchestration tools.