Tech Business Analyst II (Salesforce)
About The Position
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. This role may be hybrid or remote depending on the candidate's location within the continental US. If located within 50 miles of Aflac offices in Columbus, GA or Columbia, SC, the role is hybrid, requiring at least 60% in-office work. If located more than 50 miles from these offices, the role is remote, with potential occasional office visits based on business needs.
Requirements
- Business Requirements
- Jira experience
- Experience working an Agile environment
- Business Processes
- Cost Benefit Analysis
- System Process Flows
- Technical Use Case Preparation
- Technical Requirements Definition
- Flowchart Preparation
- Data Entity-Relationship (ER) Diagramming
- SDLC
- Presentation skills
- Technical Writing
- Technical Communication
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work in a cross-functional team environment
- Detail-oriented with strong organizational skills
- Bachelor's Degree in Computer Science, Business Administration or a related field
- 4+ years of relevant business systems analyst or related experience
- Practical experience using MS Access, SQL, SOQL/Salesforce, or working knowledge of relational databases
- Ability to apply statistical and other research methods into systems issues as required; review complex data and derive summary conclusions
- Or an equivalent combination of education and experience
Responsibilities
- Communicates and presents complex technical concepts simply and effectively to nontechnical team members
- Participates in identifying opportunities that impact business strategy and system performance
- Works with business stakeholder to gather, document and analyze business requirements
- Works with the business and Digital Services to identify inefficiencies in process and recommends solutions
- Conducts systems analysis with a focus on technical process models and use cases
- Provides testing support and analysis for resolution
- Assesses long term needs, performs gap analysis and makes future state recommendations
- Serves as a project team member for projects of simple to moderate scope and complexity
- Communicates technical concepts simply and effectively to non-technical team members
- Performs other duties as required
Benefits
- medical
- dental
- vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO
- state-mandated sick leave
- other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
