Tech Apprentice

Hendrick Automotive Group

5d•Onsite

About The Position

The Tech Apprentice is an entry-level position that assists Service Technicians with identifying necessary vehicle service and performing repairs, service, and maintenance while developing the knowledge, skills, and certifications needed to progress to a Service Technician. The role has no direct supervisory responsibilities. Work is performed primarily in the service area and involves moving around vehicles, working in various physical positions, and safely operating power tools and test equipment. The role may involve exposure to loud noise, vibration, exhaust fumes, and other service and repair conditions, as well as frequent interaction with customers, service advisors, and the service manager. Scheduled shifts may include evening hours, weekends, and holidays. Regular and predictable attendance is required.

Requirements

High school diploma.
Basic knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos; present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to instructions, handle standardized situations, and understand and follow technical manuals.
Ability to lift up to 50 pounds and regularly talk and hear, stand, walk, use hands to handle or feel, reach, and stoop, kneel, crouch, or crawl.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

Assist Service Technicians with examining customer vehicles and identifying necessary repairs and maintenance.
Assist with estimating repair costs and performing vehicle repairs and maintenance.
Document services performed and learn to complete services efficiently according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts with assistance from a Service Technician.
Maintain customer satisfaction index (CSI) at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations and all applicable Federal, State, Local, and Company safety rules.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Perform other duties as assigned.