TEAM SUPERVISOR DALLAS
About The Position
New Hope Treatment Centers is a dynamic and innovative organization focused on changing the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and quality, we are dedicated to creating safe, supportive environments where young people can thrive. Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level and work alongside them and their families toward a brighter next chapter. As we continue to grow, we are seeking an experienced Team Supervisor to join our team in Dallas, NC.
Requirements
- Master’s degree required
- Minimum of 2 years supervisory experience in behavioral health, mental health, or child welfare.
Nice To Haves
- Knowledge of residential or group-home environments preferred.
Responsibilities
- Provide day-to-day leadership and oversight to ensure a safe, structured, and supportive environment for youth and staff.
- Model trauma-informed leadership by promoting consistency, safety, trust, respect, and accountability.
- Supervise, coach, and support direct-care staff while reinforcing performance expectations and organizational standards.
- Ensure daily routines, activities, rules, and expectations are developmentally appropriate and consistently implemented.
- Promote positive relationships between staff and youth while maintaining appropriate professional boundaries.
- Support youth voice, choice, participation, and engagement in daily activities.
- Respond appropriately to behavioral concerns, incidents, and emergencies in accordance with New Hope policies and procedures.
- Monitor staff performance, attendance, documentation, and completion of assigned responsibilities.
- Assist with staff scheduling and ensure appropriate coverage.
- Identify signs of stress and burnout among staff and promote appropriate wellness and support strategies.
- Communicate effectively with leadership and other departments regarding staffing concerns, incidents, and operational updates.
- Maintain accurate and timely documentation and reports.
- Ensure compliance with applicable NC DHHS, DHSR, Joint Commission, licensing, safety, and organizational standards.
- Support continuous improvement initiatives that strengthen team performance, quality, safety, and the overall youth experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
