Team Member - Moo Moo Express Car Wash

Express Wash Concepts•Marysville, OH

5d•Onsite

About The Position

Join Moo Moo Express Car Wash, part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies. We offer more than just a job; we provide a path to growth and success with opportunities to advance from Team Member to leadership roles. We are committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. We empower our team members with a clear roadmap for growth.

Requirements

High school diploma or equivalent, or current enrollment
Ability to work flexible hours, including weekends
Ability to stand and move throughout the site for the entire shift in a fast-paced environment
Ability to work outdoors in all weather conditions
Ability to lift up to 25 lbs. consistently and up to 50 lbs. occasionally
Positive attitude, willingness to take direction, and a professional appearance
Follow safety guidelines and wear the required safety equipment

Responsibilities

Providing exceptional customer service
Focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers
Educating customers on the benefits of our Unlimited Wash Club
Greeting and exceeding customer expectations through long-lasting first impressions
Actively engaging with customers pre/post wash to ensure 100% satisfaction
Maintaining quality assurance through accurate Quality Control checks
Complying with all safety protocols and standard operating procedures
Properly addressing all customer escalations in a calm and collected manner
Understanding and operating basic functional retail equipment (computer, POS, etc.)
Pitching the membership when interacting with new customers
Learning the wash process and equipment to expand the knowledgebase
Performing other related duties as required and assigned