Team Member - Moo Moo Express Car Wash

Express Wash Concepts•Columbus, OH

5d•Onsite

About The Position

Join Moo Moo Express Car Wash, a rapidly growing company and part of Express Wash Concepts, offering a career path with opportunities for advancement. We are committed to providing fast, eco-friendly car washes, exceptional customer service, and community involvement. We empower our team members with a clear roadmap for growth, from Team Member to leadership roles.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Ability to stand and move throughout the site for the entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
Positive attitude, willingness to take direction, and a professional appearance.
Follow safety guidelines and wear the required safety equipment.

Responsibilities

Provide exceptional customer service.
Focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages.
Upsell products to existing customers.
Educate customers on the benefits of the Unlimited Wash Club.
Greet and exceed customer expectations.
Actively engage with customers pre/post wash to ensure 100% satisfaction.
Maintain quality assurance through accurate Quality Control checks.
Comply with all safety protocols and standard operating procedures.
Properly address all customer escalations in a calm and collected manner.
Understand and operate basic functional retail equipment (computer, POS, etc.).
Pitch the membership to new customers.
Learn the wash process and equipment to expand knowledge.
Perform other related duties as required and assigned.