Team Member-Holland

Family Farm and Home•Holland, MI

6d•Onsite

About The Position

Family Farm and Home is a family-owned and operated company with 71 retail locations across five states. We offer a wide variety of products in departments such as tools, hardware, automotive, pet, clothing, footwear, farm supplies, feed, lawn and garden, and alternative heating. Our outstanding team members are dedicated to providing incredible product values and exceptional customer service, which has led to our rapid growth. We are looking for individuals who are ready to join the FFH Family and contribute to our mission. All Team Members must be committed to our mission of building a family dedicated to exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers. Responsibilities include contributing to the daily maintenance of the store appearance, stocking products, managing back stock, product recovery and assembly, operating the cash register, and maintaining general store cleanliness.

Requirements

Ability to work a flexible schedule including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with all customers as well as other team members.
Organizational skills.
Attention to detail.
Ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods of time.
Ability to reach, bend, twist, kneel.
Ability to lift up to 50lbs.
Must be 18 years old or above to operate a forklift and/or pallet jack.

Responsibilities

Promote Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Utilize Farm Hand to receive communication and tasks from corporate office and store management.
Greet customers as they enter/exit the store and interact with them in a pleasant and positive manner.
Solicit customers to sign up for Family Farm and Home Programs, i.e. Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month.
Answer phone calls in a professional manner.
Approach and assist customers in store, on Family Farm and Home supported internet sites, as well as, processing special orders.
Utilize POS to checkout customers and follow all cash handling processes and procedures.
Utilize On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
Utilize Harvester to complete online customer orders.
Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
Assist in setting promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official.
Assist in freight, recovery and out of stock processes.
Achieve passing scores on corporate store audits, assessments, store walks.
Maintain awareness of in store safety issues and shoplifting activities and communicate potential issues to the store management team.
Uphold and support all company Loss Prevention measures.
Operate a forklift and/or pallet jack safely and efficiently (Only 18 years old and above).
Assist in building/assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
Uphold merchandising, store cleanliness and safety standards.
Assist in the completion of Daily Operational standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties as assigned by store management or company officials.