Team Member-Hastings

Family Farm and Home•Hastings, MI

13h•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company with stores in Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members support the company’s mission of providing exceptional service, products, and prices to customers. They contribute to daily store operations and appearance through customer service, stocking and back-stock placement, product recovery and assembly, register operation, and general store cleanliness.

Requirements

Able to work a flexible schedule that includes weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Clear and effective communication with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and exiting the store and interact with them in a pleasant, positive manner.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store and on supported internet sites, including processing special orders.
Use the POS system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Explain and support financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and potential shoplifting, and communicate concerns to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if 18 years old or older.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist with the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.