Merkur Slots Team Member - Dalston

MERKUR Casino UK • Longview, TX

3d • Onsite

About The Position

At MERKUR Slots, we are passionate about our customers and providing them with a warm welcome and a great experience. Our colleagues are the heart of our venues, and we invest in training and support to help you be your best. As a Team Member, you will play a key role in making customers feel welcome and creating the atmosphere for a great gaming experience. MERKUR Slots is part of the Gauselmann Group, a family-owned German company operating in over 40 European countries and a leading provider of gaming machines in Europe. In the UK, we operate over 220 high street Adult Gaming Centres under the MERKUR Slots brand.

Requirements

• Excellent communication and people skills
• Passion for providing first-class service
• Flexibility and ability to work on a rota basis that includes weekends and Bank Holidays
• Ability to work on your own initiative, as well as part of a team
• Experience working in a retail, hospitality or gambling environment
• Experienced delivering excellent customer service
• Willingness to learn and develop
• Flexibility and dedication
• Attention to detail

Responsibilities

• Ensure the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Ensure service rounds and refreshments are offered in line with brand guidelines.
• Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• Assist with any administration as required to 100% accuracy.
• Help ensure that promotions run smoothly and are a success.
• Ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• Interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
• Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
• Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed